Jissy Joseph
Delivery Manager-IT
Trivandrum
Summary
Knowledgeable Delivery Manager with solid background in leading cross-functional teams to deliver high-quality projects on time. Successfully managed complex project portfolios, ensuring alignment with business goals and client satisfaction. Demonstrated excellence in stakeholder communication and agile methodologies.
Overview
17
17
years of professional experience
Work History
Delivery Manager
Orderstack
07.2024 - Current
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Mentored junior team members to develop their skills and advance within the organization.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Coordinated efforts across multiple teams during peak periods or special events to optimize staffing levels while meeting customer demand.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved client satisfaction with proactive communication and problem-solving techniques.
- Developed and implemented comprehensive training program for new hires, significantly reducing ramp-up time.
- Streamlined delivery processes to ensure on-time project completion, even under tight deadlines.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Developed and maintained knowledgeable and productive team of employees.
Production supervisor
Aptara
07.2021 - 04.2024
- Managed customer queries and complex instructions while maintaining quality and productivity standards.
- Monitored team performance, set monthly and quarterly goals, and conducted appraisals.
- Coordinated with customers, shippers, and carriers to resolve shipment and delivery issues.
- Analyzed reports, identified trends, and recommended process improvements to enhance service quality.
- Supported hiring, team management, and daily operations to achieve targets and improve productivity.
Export Executive
Samson Freight
07.2019 - 06.2021
- Managed export/import bookings, job creation, and shipment updates in the system.
- Prepared and processed shipping and customs documents, including BLs, invoices, arrival notices, packing lists, and DG declarations.
- Coordinated with customers, suppliers, agents, carriers, and overseas partners to ensure smooth shipment movement.
- Tracked shipments, obtained customs clearances, and ensured compliance with import/export regulations.
- Advised customers on transport options and maintained accurate documentation and communication throughout the shipment process.
Process Specialist
Maersk global services
11.2008 - 02.2014
- Managed Saudi, Bahrain, and Kuwait export/import operations, ensuring end-to-end shipment compliance and SLA adherence.
- Coordinated vessel planning, terminal activities, documentation, booking updates, and customer invoicing.
- Served as the primary contact for customer escalations, rate queries, and shipment-related issues.
- Prepared process maps, SOPs, vessel reports, and client reports in line with global standards.
- Led team planning, training, engagement, and productivity management to support operational efficiency.
HR Executive
Sutherland Global Services
11.2011 - 04.2013
- Coordinating & administering the complete recruitment process for Customer Service Executives /Tech support Executives –Voice Process
- Handling initial round of interview in order to judge the candidate’s suitability, attitude, academic & professional qualification, experience, communication skills etc, before forwarding to the Client side
- Understanding the requirements through job description and discuss the requirements with the concerned manager
- Coordinating Campus drives and job fair’s with colleges and job Consultancies
- Sourcing candidates using 1) Employee referrals 2) Internet job search through job portals, 3) Coordinating Campus Drives 4) Placing job advertisements in leading newspapers, 5) conducting sms and email campaigns etc.
IT Recruiter
Covenant Consultant
06.2011 - 09.2011
- Managed end-to-end recruitment, including sourcing, interviewing, offer negotiation, and onboarding.
- Coordinated candidate communication, background checks, and pre-employment screening.
- Tracked recruitment metrics and implemented hiring campaigns to attract top talent.
- Supported workforce planning, employee relations, conflict resolution, and HR operations.
- Conducted HR training sessions for employees and managers.
Education
MBA - Human Resource and Finance Management
Bharathiyar University
Skills
Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation
Agile release management
Team oversight
Conflict resolution skills
Incident response management
Financial analysis
Lifecycle management in software development
Scrum team coordinator
Product development roadmap
Budget optimization
Quality management
Timeline
Delivery Manager
Orderstack
07.2024 - Current
Production supervisor
Aptara
07.2021 - 04.2024
Export Executive
Samson Freight
07.2019 - 06.2021
HR Executive
Sutherland Global Services
11.2011 - 04.2013
IT Recruiter
Covenant Consultant
06.2011 - 09.2011
Process Specialist
Maersk global services
11.2008 - 02.2014
MBA - Human Resource and Finance Management
Bharathiyar University