JITEN KUMAR
IT support
New Delhi
Summary
To associate with a vibrant organization, to fully utilize the knowledge, skills and contribute to the overall growth of the organization.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Desktop Support Engineer
HCL technologies Ltd
Noida
04.2020 - 11.2022
- I was working on ticketing tool like P1,P2,P3,P4
- Diagnosed and troubleshot hardware, software and network issues
- Performed encryption, firewalls and patch management to implement and maintain system security
- Streamlined IT support processes for quicker response times and improved user satisfaction
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations
Customer Support Representative
Accenture services Pvt Ltd
Noida
01.2022 - Current
- Now working on same position.
- Diagnosed and troubleshot hardware, software and network issues
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
Education
BSC IT - Computer Engineering
NIIT
Dhanbad 08.2011 - 11.2013
Skills
Problem-solving abilities
undefinedPersonal Information
- Father's Name: Dhrub Bauri
- Date of Birth: 05/10/1991
- Nationality: Indian
- Marital Status: Single
Technical Support Skills
Windows 10, Windows 11, Microsoft Office 365, Citrix, MS Teams, VMvare, Remote desktop, SAP, Assembling and troubleshooting of hardware devices., Installation of all Microsoft Windows Series (Win10, Win11)., Microsoft Windows maintenance, antivirus, updating windows., Disk Management, Folder sharing, Access Permission, Printer and scanners installation and troubleshooting., Cabling and LAN troubleshooting, Admin right troubleshooting, Wi-Fi, VPN troubleshooting, Creating user accounts, BIOS related issues, Take backup from corrupted windows operating system, Systems automatically shut down related issues, Outlook configuration and troubleshoot, Compliance related issue
Responsibility
- Installing Microsoft Operating system, updating and maintenance.
- Configure, backup and troubleshooting.
- Installing and configuring MS Outlook.
- Support software, Application related issue of user via Remote Control Tool like MS teams & LMI.
- Provide technical solutions and troubleshooting services on need basis.
- Basic LAN/WAN connectivity and internet troubleshooting.
- Supporting the following technologies:- Microsoft Office 365, Citrix, VMvare, MFA, Internet Explorer, etc.
Languages
English
Hindi
Disclaimer
I declare that the above facts given by me are true to the best of my knowledge and belief.
Timeline
Customer Support Representative
Accenture services Pvt Ltd
01.2022 - Current
Desktop Support Engineer
HCL technologies Ltd
04.2020 - 11.2022
BSC IT - Computer Engineering
NIIT
08.2011 - 11.2013
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