Shivam Kanaujiya
Desktop Support Engineer
Ghaziabad
Summary
Technical support professional, prepared to bring expertise in diagnosing and resolving technical issues. Proven track record in installing and maintaining hardware and software systems. Valued for effective collaboration with team members and adaptability to changing requirements, showcasing problem-solving abilities and customer service skills.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Desktop Support Engineer
Shiva Computer's and Training Center
04.2023 - Current
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Walked individuals through basic troubleshooting tasks.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Monitored system performance to maintain system integrity.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
Education
B.COM -
University Of Delhi
Delhi, India 04.2001 -
Intermediate Certificate -
Gov Boys Senior Secondary School
Delhi, India 04.2001 -
High School Diploma -
Government Boys Secondary School
Delhi, India 04.2001 -
Skills
End user support
Issue resolution
Asset management
Help desk experience
Performance enhancement
Service order documentation
Microsoft windows and office
Teamwork and collaboration
Problem-solving abilities
Adaptability and flexibility
Problem-solving aptitude
Creative issue resolution
Problem-solving
Customer communication and empathy
Friendly and patient
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Hindi
Timeline
Desktop Support Engineer
Shiva Computer's and Training Center
04.2023 - Current
B.COM -
University Of Delhi
04.2001 -
Intermediate Certificate -
Gov Boys Senior Secondary School
04.2001 -
High School Diploma -
Government Boys Secondary School
04.2001 -