Jiten Murmu
Jamshedpur
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Sales Executive(BDE)
Netambit value first pvt Ltd
Jamshedpur
09.2023 - Current
Logistics Supervisor
Bipra logistics
Jamshedpur
03.2023 - 05.2023
- Provided oversight to ensure daily operations ran efficiently and effectively.
- Developed and implemented strategies for cost reduction and improved service levels.
- Conducted regular meetings with customers, carriers, vendors, management and staff to address any issues or concerns regarding logistics procedures.
Logistics Supervisor
Loadshare Network Pvt Ltd
Mosabani
04.2022 - 02.2023
- Managed inventory control activities including tracking stock levels and ordering new materials when needed.
- Ensured compliance with all applicable laws, regulations and safety standards related to logistics operations.
- Negotiated rates with carriers for both domestic and international shipments.
- Coordinated the scheduling of deliveries based on customer needs while optimizing resources utilization.
- Analyzed current shipping processes and identified areas for improvement in order to reduce costs or improve efficiency.
Customer Service Representative
Connect Business solutions Ltd
Jamshedpur
02.2015 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Quality Auditor (sme)
Conneqt Business solutions Ltd
Jamshedpur
11.2020 - 03.2021
- Conducted internal audits to ensure compliance with quality standards.
- Monitored product performance and identified areas for improvement.
- Investigated customer complaints and initiated corrective actions.
Education
Bachelor of Arts - Political Science
Netaji Subhash Open University(Graduation)
Midnapore 07-2023
Skills
- Decision-making
- Customer needs assessments
- Lead generation
- Problem investigations
- Quality assurance
- Customer service
- Operations
Languages
Bengali
Advanced
C1
English
Beginner
A1
Hindi
Advanced
C1
Timeline
Sales Executive(BDE)
Netambit value first pvt Ltd
09.2023 - Current
Logistics Supervisor
Bipra logistics
03.2023 - 05.2023
Logistics Supervisor
Loadshare Network Pvt Ltd
04.2022 - 02.2023
Quality Auditor (sme)
Conneqt Business solutions Ltd
11.2020 - 03.2021
Customer Service Representative
Connect Business solutions Ltd
02.2015 - 03.2022
Bachelor of Arts - Political Science
Netaji Subhash Open University(Graduation)