Jiten Sharma
Pimpri
Summary
Forward-thinking professional offering experience in business operations, customer success delivery, sales, and service level agreements. Proven leader with a track record of successful international client communication, client relationship building, and achievement of team and organizational goals.
Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members.
Overview
14
14
years of professional experience
Work History
Proprietor
Self Employed
Pimpri, Pune
09.2019 - Current
- Managed daily operations, including sales, cash register, shelf stock replenishment, inventory control, vendor negotiations, and product pricing.
- Implemented cost-saving measures in order to reduce overhead expenses.
- Managed inventory levels to ensure adequate stock while controlling costs associated with ordering more than necessary.
- Developed and implemented business strategies to increase sales and profits.
- Established relationships with vendors to ensure timely delivery of merchandise at competitive prices.
Administrative Assistant
S&F Wholesale Cash and Carry Ltd.
Grand Turk
08.2018 - 02.2019
- Handling of daily administrative tasks for a retail store like daily cash deposits, updating books of accounts, pricing and receiving new goods, invoicing and vendor payments etc
Sales Associate
Diamonds International
Grand Turk
05.2017 - 03.2018
- Achieving sales target for fine diamond jewelry, colored gemstones and high end Swiss watches
- Visual Merchandising of all jewelry and watches in order to highlight and maximize attraction through boutique like display
Analyst TA
BNY Mellon International Operations(India) Private Ltd
06.2013 - 03.2016
- Unit Supervisor to Mutual Fund (TA) Operations team of 14 FTEs working on queues namely Multi Financial and Transfers, Control Trade servicing 58 Mutual Fund Management Companies
- Generate daily, weekly and monthly MIS reports like Productivity, Quality, AHT and Scanning Reports
- Conduct Training, Accreditation and Internal Audit for new hires on F&T Queue and work types therein and Cross-training for Multi Maintenance and Control trade staff on F&T Queue and work types therein
- Queue Management and work allocation for all queues and work types
- Query Resolution, Managing Sign off/Approvals and Rejections routed to Domestic Referral Queue
- Driving Lean and Process Improvement Projects in the team
- Registration, maintenance, record keeping, tax reporting and transaction processing for various IRA, 401(k), 403(b) and retail Mutual fund accounts
SME & Process Trainer
Wipro Ltd
09.2010 - 01.2013
- Member of the Transition Team for Policy Admin - Payment Protection Insurance division of LBG Shannon, Ireland
- Conduct Training and Accreditation for colleagues on the Policy Admin Work Queues and Work Types
- Coordinate with the Onshore Team understanding the Area of Operation, the SLA and Quality Parameters
Senior Associate – New Business/AML
Wipro Ltd
09.2010 - 05.2012
- Processing of Unit Linked Life Insurance applications from clients all over UK, Asia, Middle East, Europe and Latin American countries
- Verification of applications according to the KYC(Know your customer) guidelines set by the FSA
- Verify source of money for Anti Money Laundering (AML) against the clients sanctions list provided by the compliance team for blacklisted clients and Politically Exposed Person (PEP)
- Reporting any suspicious fundings or Insurance premiums from High risk category countries per Country sanctions list
- Processing of applications according to the regulations laid by the Financial Services Authority (FSA) and Insurance Pensions Authority (IPA) including Anti-Money Laundering checks
- Communicate with the Independent Financial Advisors (IFA) accordingly
- Verification, collection and transfer of premium payments towards the Life Insurance policies
- Switching and Redirection of Funds (units) from client’s existing investment portfolios to into a wide range of Mirror Funds
Education
Bachelor - Business Administration
Indira College of Commerce
Pune01.2009
H.S.C. - Commerce
Maharashtra Board
01.2006
S.S.C. -
Maharashtra Board
01.2003
Skills
- Business communication
- Exceptional customer service
- Sales and Business Development
- Certified Trainer
- Facilitation skills
- MS Office Suite
- Purchasing and planning
- Business analysis
- Operations management
- Revenue generation
- Quality Control
- Key stakeholder relationship building
- Problem-solving
- Excel proficiency
- Analytical thinking
Disclaimer
I hereby declare that the above written particulars are to the best of my knowledge and belief.
Hobbies and Interests
- Sports : Football, Badminton, Cycling
- Watching Documentaries, Educational and Self Development Podcast, Reading books | Watching Movies and listening to Music.
Extracurricular Activities
Active Participation in CSR activities like KHWAISH and KIRAN. Represented school and college in Football at inter-school ZP Level. Represented college in inter-collegiate Debate and Quizzes. Active member and Coordinator in the College Fest GUSTO.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Sindhi
Beginner
A1
Timeline
Proprietor
Self Employed
09.2019 - Current
Administrative Assistant
S&F Wholesale Cash and Carry Ltd.
08.2018 - 02.2019
Sales Associate
Diamonds International
05.2017 - 03.2018
Analyst TA
BNY Mellon International Operations(India) Private Ltd
06.2013 - 03.2016
SME & Process Trainer
Wipro Ltd
09.2010 - 01.2013
Senior Associate – New Business/AML
Wipro Ltd
09.2010 - 05.2012
Bachelor - Business Administration
Indira College of Commerce
H.S.C. - Commerce
Maharashtra Board
S.S.C. -
Maharashtra Board