Jira & Confluence
Jitender Kumar
IT Project Manager
Gurgaon
Summary
Sensible Technical Delivery Manager, who consistently provides realistic, actionable plans guaranteed to grow satisfied client bases. Also adapts and coordinates complex logistical realities to comply with service level agreements and exceed customer expectations. Proud to consistently monitor and streamline all progress metrics. Dedicated to handing customers completed work on time, under budget and in accordance with prescribed business goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Delivery Manager
VDB Pvt Ltd
Gurgaon
2022.08 - Current
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored and tracked project progress to support timely completion.
- Partnered with project team members to identify and quickly address problems.
- Coordinated with external vendors to deliver IT project components.
- Implemented best practices to drive quality IT project delivery.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Managed resources effectively to avoid unnecessary delivery delays.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- streamlined delivery process. Improved on time delivery ratio to 95% from 70%.
Sr Associate Project Manager
Avizva Solutions Pvt Ltd
Gurgaon
2019.07 - 2022.04
- Spoke to customers in native language to increase loyalty and establish relationships.
- Trained and supported new team members, maintaining culture of collaboration.
- Defined work plans in alignment with stakeholder requirements.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Served as liaison, facilitating communication between management and associates.
- Utilized customer feedback to improve product offerings.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed delivery of 5 projects in parallel with 91% deliveries on time.
Project Manager
Comvision India Pvt Ltd
Gurgaon
2017.10 - 2019.07
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Prepared and submitted project invoices for review and approval.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Negotiated and managed third-party contracts related to project deliverables.
Education
Master of Science - Project Management
2015.09 - 2017.01
Bachelor of Technology - Industrial Engineering & Management
2010.07 - 2014.07
Skills
Project Management
Agile Methodology (Scrum)
SDLC
Multi-Channel relationship management
Stakeholders Engagement and Management
Organizational Change management
Risk mitigation planning
Organization and Time Management
Software
MS Project Management
Certification
PMP - Project Management Professional
Timeline
Senior Delivery Manager - VDB Pvt Ltd
2022.08 - Current
PMP - Project Management Professional
2022-01
Sr Associate Project Manager - Avizva Solutions Pvt Ltd
2019.07 - 2022.04
Project Manager - Comvision India Pvt Ltd
2017.10 - 2019.07
University of Limerick - Master of Science, Project Management
2015.09 - 2017.01
National Institute of Technology (NIT) Kurukshetra - Bachelor of Technology, Industrial Engineering & Management
2010.07 - 2014.07