JITENDER KUMAR
NEW DELHI
Summary
Highly organized and customer-focused Sales Support Specialist with 13 years of experience providing administrative and operational support to sales teams. Skilled in order processing, CRM systems, client communication, and sales reporting. Proven ability to streamline workflows and improve team efficiency in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Senior Sales Support Specialist
KLJ RESOURCES LIMITED
NEW DELHI
06.2012 - Current
- Managed product information and maintained accurate inventory records for sales team.
- Managed customer inquiries and resolved issues through effective communication.
- Maintained accurate records of customer interactions and transactions.
- Analyzed current processes, identified areas of improvement, and implemented changes.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Process customer sales orders, quotations, and invoices with 99% accuracy, using SAP ERP.
- Coordinated with transporters to negotiate competitive transportation charges, and ensure cost-effective delivery solutions.
- Arranged timely pickups and deliveries, ensuring smooth cargo movement to the client’s doorstep.
- Prepare sales performance reports and dashboards to assist management in decision-making.
- Managed product inventory levels, and coordinated stock availability with the warehouse.
- Generated weekly and monthly sales reports using Excel pivot tables and VLOOKUP.
- Maintained customer records, and handled contract renewals.
- Processed purchase orders from customers in a timely manner.
- Follow up with the client for timely lift material, and timely make payment.
- Preparation reports for sales teams: PO vs. SO vs. Invoicing vs. Payment received.
- Preparation of Bond sale / High seas sales document.
- Handling ICEGATE.
- Follow up with the international suppliers team to timely arrange non-negotiable documents, such as the bill of lading, import invoice, packing list, COO, COA, etc.
- Follow up with the shipping agent for vessel tracking.
- Coordinate with CHA for filling the bill of entry.
- Follow up with surveyors for smooth vessel birthing.
- Looking for the tank arrangement system before the new vessel arrived.
- Follow up with the port and terminal authority for smooth delivery, timely weight slip receiving, and daily tank reports.
- Collaborated with the warehouse team to organize storage and optimize space utilization.
- Maintained up-to-date records of shipment status, duty payments, and clearance certificates.
Education
M. Sc IT -
PUNJAB TECHNICAL UNIVERSITY
Skills
- Inventory management
- Supply chain coordination
- Order processing and invoicing
- Customer relationship management
- Cha and shipping agent coordination
- Sales reporting and analytics
- Quotation and proposal preparation
- B2B and B2C support
- SAP ERP, Microsoft Excel, Word, Outlook
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior Sales Support Specialist
KLJ RESOURCES LIMITED
06.2012 - Current
M. Sc IT -
PUNJAB TECHNICAL UNIVERSITY
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