Jitender Singh
RZ-18 B-Block Street No 3 Kailash Puri Palam Colony New Delhi ,India
Summary
Expert in utilizing interpersonal skills to enhance collaboration and resolve issues, consistently achieving high-quality outcomes. Experienced in training and mentoring, promoting a supportive team culture while ensuring timely task completion. Strong organizational skills drive successful attainment of company objectives through effective planning and prioritization. Dedicated to managing multiple priorities with a positive outlook, prepared to take on increased responsibilities to boost team performance.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Team leader supervisor
HDB Financial Services
New Delhi, India
2016.03 - Current
- Executed daily responsibilities with precision and efficiency.
- Arrived punctually and prepared to commence work immediately.
- Provided friendly customer service and adeptly managed challenging situations.
- Maintained cleanliness of work areas and equipment to uphold hygiene standards.
- Enhanced customer satisfaction through effective issue resolution.
- Utilised Microsoft Word and other software to produce documents and ensure clear communication.
- Employed a positive customer service approach to elevate satisfaction levels.
- Implemented critical thinking to assess problems, evaluate solutions, and select optimal decisions.
- Supervised daily operations to maintain high productivity.
- Quickly acquired and applied new skills to enhance efficiency and productivity.
- Completed tasks successfully within tight deadlines.
- Exhibited respect, friendliness, and a willingness to assist as needed.
- Contributed to team dynamics by demonstrating respect and a readiness to help.
Customer service executive, complaints handling unit
ICICI Bank Credit Card ( Serco Pvt Ltd.)
Gurgaon Haryana, India
2014.02 - 2016.02
- Maintained thorough records of customer interactions and actions taken to ensure clear communication.
- Assisted in managing challenging situations effectively, contributing to enhanced customer loyalty.
- Developed trust with customers through attentive listening skills and understanding.
- Handled escalated customer issues for satisfactory resolution.
- Delivered excellent service to customers with a friendly and professional approach.
- Cooperated with team members to support improvements within the complaints handling unit.
- Addressed complaints with proactive problem-solving techniques.
- Clarified customer complaints to gain full understanding of issues.
Collections agent
Citi Bank Credit Card Collection ( Serco Pvt Ltd.)
New Delhi, National Capital Territory of Delhi
2012.05 - 2013.04
- Utilised negotiation skills, leading to increased rates of settlement agreements.
- Conducted thorough research for enhanced debtor tracing efforts.
- Negotiated payment plans for improved revenue collection.
- Implemented strategies for prompt bill payments, reducing company losses.
- Managed high-volume calls daily; maintained patience and professionalism at all times.
- Maintained compliance with FCA regulations, ensuring ethical debt collection practices.
Education
Bachelor of Commerce - Accounts,Maths and Economics
School of Open Learning
New Delhi, 12th - Accounting and Commerce
CBSE Board
New Delhi 2008.04 - 2009.05
High School Diploma -
CBSE Board
New Delhi 2006.04 - 2007.03
Diploma - Advance Diploma in Infomation Technology
Neta Ji Subhash Polytechnic
New Delhi 2011.04 - 2012.03
Skills
- Calm under pressure
- Problem-solving
- Team building
- Strategic planning
- Leadership
- Inventory management
- Quality Assurance
- Communication skills
Languages
English
Elementary
Hindi
Fluent
Affiliations
- Travel
- Listening music
Certification
Debt Recovory Agent from IIBF
Timeline
Team leader supervisor
HDB Financial Services
2016.03 - Current
Customer service executive, complaints handling unit
ICICI Bank Credit Card ( Serco Pvt Ltd.)
2014.02 - 2016.02
Collections agent
Citi Bank Credit Card Collection ( Serco Pvt Ltd.)
2012.05 - 2013.04
Diploma - Advance Diploma in Infomation Technology
Neta Ji Subhash Polytechnic
2011.04 - 2012.03
12th - Accounting and Commerce
CBSE Board
2008.04 - 2009.05
High School Diploma -
CBSE Board
2006.04 - 2007.03
Bachelor of Commerce - Accounts,Maths and Economics
School of Open Learning