Jitender Singh Malik

Roles and Responsibilities:

Verified identities of new and existing customers, ensuring accuracy and completeness of information.
Reviewed customer documentation, including identification and financial statements, for compliance.
Assessed risks associated with customers and transactions, identifying potential red flags.
Monitored financial transactions for suspicious activity indicating money laundering or fraud.
Reported suspicious transactions to relevant authorities as mandated by regulatory requirements.
Maintained attention to detail in reviewing customer data to identify discrepancies.
Analyzed large volumes of data to detect patterns indicative of fraudulent activities.
Communicated complex compliance requirements clearly to colleagues and clients.

Resolved escalations and troubleshot mobile application and website issues efficiently.

Monitored transactions using advanced fraud detection methodologies to identify suspicious activities.

Identified high-risk transactions to mitigate potential losses effectively.

Investigated fraud cases, recovered funds, and implemented preventive measures.

Prepared detailed reports summarizing investigation findings and corrective actions.

Trained new team members on recognizing and reporting suspicious activities.

Actively analyzed customer behavior patterns to enhance fraud detection measures.

Developed a culture of vigilance by educating team members on fraud recognition.

Handled calls regarding personal and business accounts, facilitating online money transfers.

Evaluated customer bank account closure requests, determining approval or denial.

Approved or rejected payments initiated by customers across various transfer methods.

Identified and addressed multiple types of fraudulent activities in banking accounts.

Fulfilled business obligations ahead of set deadlines and following terms of agreements.

Delivered solutions to customers based on comprehensive research and needs analyses.

Oversaw compliance with regulatory requirements, mitigating risks and safeguarding the organization's reputation.

Reviewed and prepared assessments for new hires alongside on-the-job training plans.

Conducted calibration sessions with business units to identify process improvement opportunities.

Developed Process Knowledge Tests for associates and analysts in internal job postings.

Documented processes and created Standard Operating Procedures through regular updates and internal audits.

Proofread and finalized training manuals to ensure clarity and accuracy.

Facilitated weekly Employee Engagement Programs to enhance team morale.

Delivered corporate overview sessions for newly hired employees during induction periods.

Conducted workshops on business writing skills and email etiquette.

Resolved escalated issues from customer care department efficiently.

Managed workforce allocation and work queue effectively.

Served as dedicated SPOC for modifications, ensuring resolutions within SLA.

Led team in absence of Team Leader to maintain productivity.

Conducted training sessions on recent process changes for team members.

Maintained reports on highly escalated issues, coordinating with relevant departments.

Monitored calls and provided feedback on soft skills and process knowledge to new hires.

Completed Accelerated Learning Program and Presentation Skills Training successfully.

Implemented innovative methodologies for process improvement, resulting in increased efficiency and productivity.

Established strong client rapport, understanding unique needs and delivering customized solutions.