Jitendra Jangid

Project : IBM FileNet Application

• Trouble-shooting day to day issues which comes through service now ticketing tool and providing a root cause and fixing it.
• Working on p1, p2 and p3 incident to resolve the issues and stabilize the application to ensure minimum downtime.
• Handled customer planned activities such as certificate changes and ssh key change activities.
• Troubleshooting the production nightly batch failures, EOD & SOD batch's
• Performing regular cleanup activities of production and lower environment file systems.
• Supporting the product both functionally and technically
• Used excel and created sql queries to help extract large data volumes for traders, marketers, relationship managers from sql data-base
• Working with Business Analyst, Developers, Back Officers, Operations and other teams in order to settle our transaction on time.
• Maintaining SLA breaches and cut of for different currencies (APAC & EMEA).