Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Awards Recognition
Timeline
Generic

Madhumithan M

Chennai

Summary

Results-driven L2/L3 Application Support Engineer with expertise in SQL, PL/SQL, and Java, honed at Financial Software Systems. Proven track record in optimizing performance and resolving complex issues, enhancing system stability, and leading successful UAT. Strong analytical skills complemented by effective collaboration with cross-functional teams to deliver impactful solutions.

Overview

3
3
years of professional experience

Work History

L2 Application Support Engineer

Financial Software Systems
Chennai
04.2022 - Current
  • Company Overview: Project: Debit Card Reconciliation System (DCRS). Clients: IDFC, HDFC, Bandhan Bank, JNK, YES Bank, IPPB, Ujjivan, Airtel, Bajaj Finserv, ADCB, Kotak, CBO.
  • Provided L2 support for Java-based financial applications, managing 20+ incidents/week through ServiceNow.
  • Handled daily reconciliation of financial transactions, ensuring accuracy and completeness across multiple systems.
  • Processed and validated refund transactions, ensuring correct settlement to customers as per system configuration.
  • Investigated and resolved discrepancies in daily transactions, performing root cause analysis and clearing exceptions promptly.
  • Coordinated with cross-functional teams to ensure smooth reconciliation and timely resolution of refund-related issues.
  • Maintained system stability by monitoring reconciliation workflows and providing L2/L3 support for production incidents.
  • Performed root cause analysis and log debugging using Unix/Linux and Java logs.
  • Coordinated with L3 and Dev teams to resolve P1/P2 issues within SLA timelines.
  • Participated in DR drills and created SOP documentation for recurring issues.
  • Delivered performance-optimized PL/SQL procedures and supported release deployments.
  • Collaborated in Agile teams to improve system stability and deployment efficiency.
  • Project: Debit Card Reconciliation System (DCRS). Clients: IDFC, HDFC, Bandhan Bank, JNK, YES Bank, IPPB, Ujjivan, Airtel, Bajaj Finserv, ADCB, Kotak, CBO.

L3 Role

Financial Software Systems
Chennai
04.2022 - Current
  • Company Overview: Project: Debit Card Reconciliation System (DCRS). Clients: IDFC, HDFC, Bandhan Bank, JNK, YES Bank, IPPB, Ujjivan, Airtel, Bajaj Finserv, ADCB, Kotak, CBO.
  • Debugged and resolved issues in code (Java, SQL, stored procedures) to ensure seamless functionality.
  • Enhanced existing code and implemented new business logic in stored procedures in alignment with business requirements.
  • Conducted performance tuning by analyzing long-running queries, optimizing them through index creation, and applying filters for improved efficiency.
  • Led end-to-end User Acceptance Testing (UAT) for web and Android modules, ensuring comprehensive testing and smooth deployment.
  • Managed production patch movement for new and existing changes, ensuring smooth transition of updates and minimal downtime.
  • Simulated production issues in lower environments, identified root causes, and implemented necessary code changes for resolution.
  • Project: Debit Card Reconciliation System (DCRS). Clients: IDFC, HDFC, Bandhan Bank, JNK, YES Bank, IPPB, Ujjivan, Airtel, Bajaj Finserv, ADCB, Kotak, CBO.

Education

B.E -

Anna University
Chennai
01.2019

Higher Secondary Certificate (HSC) -

Brindhavan Higher Secondary School
01.2015

Secondary School Leaving Certificate (SSLC) -

Brindhavan Higher Secondary School
01.2013

Skills

  • SQL
  • PL/SQL
  • Linux
  • Java
  • Oracle
  • MS SQL
  • JIRA
  • SQL Developer
  • WinSCP
  • Eclipse
  • Putty
  • Windows
  • Unix

Disclaimer

I hereby declare that the information provided above is true to the best of my knowledge and belief.

Languages

  • English
  • Tamil

Awards Recognition

  • Rising Star Award – For outstanding dedication and exceptional effort.
  • Circle of Excellence Award – For exceptional performance at FSS.
  • Customer Champion Award – For outstanding customer satisfaction and service.
  • Client Appreciations – Multiple acknowledgments from clients for dedication and quality of work.

Timeline

L2 Application Support Engineer

Financial Software Systems
04.2022 - Current

L3 Role

Financial Software Systems
04.2022 - Current

B.E -

Anna University

Higher Secondary Certificate (HSC) -

Brindhavan Higher Secondary School

Secondary School Leaving Certificate (SSLC) -

Brindhavan Higher Secondary School

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Madhumithan M