Jitendra Kachale
IT Infrastructure and Operation
Pune
Summary
IT Infrastructure Manager with 20+ years of experience in leading Infrastructure projects, optimizing systems, and ensuring high availability. Proven track record in managing teams, implementing migrations, and enhancing IT operations. Skilled at leading teams, using ITIL methods, and managing large systems to keep everything running smoothly and reliably.
Overview
23
23
years of professional experience
2002
2002
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
IT Manager (AVP)
State Street
PUNE
06.2007 - Current
- Designed, implemented, and maintained corporate IT infrastructure, including voice and data networks.
- Oversaw daily IT operations, aligning IT services with business objectives to improve efficiency and profitability.
- Managed IT budgets, including procurement, vendor negotiations, and hiring and evaluating infrastructure staff.
- Collaborated with business stakeholders and customers to understand project requirements and deliver timely support.
- Effectively managed change processes and ensured clear communication across teams for smooth implementation.
- Delegated responsibilities appropriately to manage end-to-end project delivery.
- Assessed team capabilities, identifying strengths and areas for improvement to optimize performance.
- Worked closely with Data Center and Network teams for installations, support, and daily operations.
- Managed and resolved escalations, ensuring minimal disruption to daily IT operations.
- Oversaw IT audits (ISO, internal, and customer) ensuring compliance and documentation readiness.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
IT Support Specialist
Comnet Solutions
Mumbai
04.2005 - 06.2007
- Maintained and supported 1,000+ workstations and 25+ servers across the enterprise network.
- Administered Active Directory, file servers, DHCP, and print servers to ensure reliable access and performance.
- Provided secure VPN and remote access support to business users across multiple locations.
- Participated in data center maintenance, infrastructure upgrades, and planned downtime activities.
- Managed incident, problem, and change requests following ITIL best practices.
- Helped reduce system outages by improving how patches were managed and leading important server upgrades.
- Led the tagging and inventory of desktops and laptops to keep better track of equipment and support audits.
Desktop Engineer
V. P. Computer
Mumbai
01.2002 - 01.2004
- Configured and supported desktop systems across multiple client locations.
- Joined systems to the domain and resolved domain rejoin and configuration issues.
- Managed Active Directory tasks including password resets and account unlock.
- Provided hardware and software support for desktops, monitors, and printers.
- Installed, configured, and troubleshot network printers, scanners, and related devices.
- Supported VPN, internet settings, LAN connections, and general network troubleshooting.
- Provided on-site field engineering support for IT infrastructure needs.
Education
Bachelor of Arts - Sociology
Mumbai University
Mumbai, India04-2002
Skills
IT Operation & Escalation Management
undefinedAccomplishments
- Bravo Awards for site migration for users, process and assets.
- Recognition for Seamless coordination achieved within Local & global team for new site build.
- Achieved 99% uptime across all IT services through proactive monitoring and maintenance.
- Supported a LEAN initiative to streamline processes and reduce company costs.
- Implemented secure and efficient work-from-home infrastructure, including VPN, remote access, and endpoint security.
- Designed processes and procedure to ensure smooth IT operations in work-from-home environments.
Certification
MCSE
Timeline
ITIL Service Operation
08-2016
CCNA (CSCO12542932)
12-2013
ITIL Foundation
09-2013
IT Manager (AVP)
State Street
06.2007 - Current
IT Support Specialist
Comnet Solutions
04.2005 - 06.2007
MCSE
10-2004
Desktop Engineer
V. P. Computer
01.2002 - 01.2004
Bachelor of Arts - Sociology
Mumbai University
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