Summary
Overview
Work History
Education
Skills
Certification
Timeline
Languages
Personal Information
Training
Disclaimer
References
Generic
Rizwan Ahmed

Rizwan Ahmed

Chennai

Summary

Experienced IT professional seeking a challenging role as a Operations Manager, Infrastructure Manager, Service Delivery Manager with a focus on IT Operations. Dedicated to driving successful project execution, overseeing change initiatives, and improving organizational efficiency.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Service Delivery Manager– AVP

Citigroup
07.2018 - Current
  • Managing multiple projects outsourced to Multiple vendors who will support Batch, Deployments, Events, Request services & Command Centre Operations for Citi Bank project globally.
  • Drove process improvements, automation initiatives, and project management.
  • Optimized IT operations by eliminating redundancies and automating routine tasks.
  • Ensured standardization and adherence to operational processes.
  • Developed and executed comprehensive project plans for IT initiatives, incorporating Incident, Request & Change management requirements
  • Designed, implemented, and managed effective management strategies for outsourced project with Vendors.
  • Collaborated with internal and external stakeholders to define project objectives, requirements, and management needs.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Introduced new methods, practices, and systems to reduce turnaround time in L1 operations and increasing end-user satisfaction levels.
  • Collaborated with cross-functional teams to identify technology needs and develop customized solutions.
  • Developed and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
  • Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.

Network L1 Shift Lead - Assistant Manager

Citigroup
06.2015 - 06.2018
  • Managed global network operations team of 40 engineers.
  • Developed a stable, fast, and reliable network infrastructure.
  • Troubleshooting and resolving network related issues, ensuring data security, and leading daily, Weekly & Monthly review calls with various stake holders globally.
  • Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Mentored junior team members, fostering a culture of knowledge-sharing and continuous professional development within the department.
  • Conducted periodic audits of existing networks to identify vulnerabilities or areas for improvement, subsequently implementing appropriate remediation measures as needed.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.

Network Engineer – Engineer

HCL Comnet Ltd
07.2011 - 03.2015
  • Worked in Multiple Data Center and Disaster recovery centers
  • Streamlined network operations by integrating and configuring routers, switches, and firewalls.
  • Increased network performance with regular maintenance, monitoring, and troubleshooting of data center infrastructure.
  • Implemented and maintained network infrastructure of Leased lines, WAN, MPLS, VSAT & ISDN technologies.
  • Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
  • Coordinating with service providers, performed troubleshooting, and managing hardware/software inventories.

Education

Bachelor of Science - Information Technology

Alagappa University
Karaikudi, Tamil Nadu
01.2014

Diploma in Information Technology - Information Technology

Aalim Muhammed Salegh Polytechnic College
Chennai, Tamil Nadu
01.2011

SSLC - S.S.L.C - Matriculation

Anaikar Matriculation Higher Secondary School
Chennai, Tamil Nadu
01.2008

Skills

  • Vendor Management
  • Escalation Management
  • Continuous Improvement
  • Performance Metrics
  • SLA Management
  • Operational Efficiency
  • Project Management
  • Team Leadership
  • ITIL Knowledge
  • Change Management
  • Vendor Relationship Management
  • Operational Reporting
  • Strategic Planning
  • Process Improvement
  • Analytical Thinking

Certification

  • ITIL (Foundation)
  • CCNA (Switching & Routing)
  • CCNP (Routing)

Timeline

Service Delivery Manager– AVP

Citigroup
07.2018 - Current

Network L1 Shift Lead - Assistant Manager

Citigroup
06.2015 - 06.2018

Network Engineer – Engineer

HCL Comnet Ltd
07.2011 - 03.2015

Bachelor of Science - Information Technology

Alagappa University

Diploma in Information Technology - Information Technology

Aalim Muhammed Salegh Polytechnic College

SSLC - S.S.L.C - Matriculation

Anaikar Matriculation Higher Secondary School

Languages

English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Urdu
Intermediate (B1)
Arabic
Elementary (A2)

Personal Information

  • Date of Birth: 12/17/1991
  • Nationality: Indian
  • Marital Status: Married

Training

PMP

PowerBi

Tableau

Advance PowerPoint

Disclaimer

I hereby certify that the foregoing information is correct and complete to the best of my knowledge.

References

Available upon request.

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Rizwan Ahmed