Manoj Kumar Rokkam

Lead and manage all facilities functions for the INSA site, covering technical setups, soft services, cafeteria operations, events, transport, and environmental sustainability.
Drive strategic partnerships and maintain strong relationships with internal stakeholders, external vendors, regulatory authorities, and leadership teams.
Ensure operational excellence, proactive maintenance, energy efficiency, and the highest standards of employee experience across facilities.
Implement and track sustainability programs aligned with organizational goals (energy management, waste management, green certifications, etc.).
Establish, monitor, and drive operational controls with a strong focus on compliance, audit readiness, and adherence to internal standards and policies.
Oversee crisis management, safety protocols, and regulatory compliance across all facility services.
Manage budgets, cost optimization, vendor contracts, and project rollouts without compromising on quality and safety.
Analyze operational data and financial metrics to drive insights, efficiency improvements, and report effectively to senior leadership.
Prepare high-quality, impactful presentations and dashboards for leadership reviews and strategic decision-making.

Behavioural Competencies
Strategic Thinking
Leadership and team development
Problem solving and decision making
Stakeholder management
Client Centricity
Change Management
Resilience and Accountability
Technical Competencies

Facilities operations expertise
Financial Acumen
ESG, EHS, and Statutory compliance (local/ state/ national)
Workplace and Space Management

• Reduced worker accidents by implementing improved safety standards and monitoring procedures
• Promoted brand at industry events and through ongoing networking efforts
• Led improvement initiatives to advance operational efficiencies and increase revenue
• Tracked production and quality control systems to proactively identify deficiencies
• Reduced turnaround time with effective resource allocation and task prioritization
• Implemented performance metrics to evaluate team effectiveness and identify areas for improvement
• Fostered strong relationships with clients to maintain long-term partnerships and drive business growth
• Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars
• Interfaced effectively with key accounts, answering questions and delivering exceptional service
• Implemented and supported Employee Self tool
• App at site site
• Facilitated completion of deliveries and verified documentation
• Reviewed established business practices and improved processes to reduce expenses
• Reviewed and negotiated contracts with carriers to optimize shipping costs
• Developed and maintained knowledgeable and productive team of employees
• Negotiated contracts with outside providers and rates for facility leases to minimize costs to company
• Secured discounts from third-party logistics service providers to deliver substantial cost savings
• Developed strong communication and organizational skills through working on group, Nationality: Indian
• Marital Status: Married projects
• Adaptable and proficient in learning new concepts quickly and efficiently
• Skilled at working independently and collaboratively in a team environment
• Demonstrated creativity and resourcefulness through the development of innovative solutions
• Assisted with day-to-day operations, working efficiently and productively with all team members
• Demonstrated respect, friendliness and willingness to help wherever needed
• Gained extensive knowledge in data entry, analysis and reporting
• Worked well in a team setting, providing support and guidance
• Demonstrated leadership skills in managing projects from concept to completion
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Self-motivated, with a strong sense of personal responsibility
• Resolved problems, improved operations and provided exceptional service
• Learned and adapted quickly to new technology and software applications
• Strengthened communication skills through regular interactions with others
• Proven ability to learn quickly and adapt to new situations
• Paid attention to detail while completing assignments
• Applied effective time management techniques to meet tight deadlines
• Implemented staff training programs, enhancing product knowledge and improving customer service skills
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues
• Facilitated clear communication between employees and upper management through regular meetings and updates
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Provided exceptional service to VIP clients by ensuring their unique needs were met during the reservation process and throughout their stay at the property
• Developed strong relationships with clients, leading to increased repeat bookings and positive word-of-mouth referrals
• Minimized overbooking situations through vigilant monitoring of incoming reservations and careful balancing of room inventories
• Monitored reservation trends using analytics tools, identifying opportunities for improvement or potential challenges during peak seasons or events
• Improved customer satisfaction ratings by promptly addressing concerns and providing personalized assistance throughout the booking process
• Reduced no-shows by implementing a comprehensive confirmation system, ensuring effective communication with guests prior to arrival dates
• Liaised with hotel departments to guarantee smooth operations related to guest stays, including transportation arrangements, dietary preferences, and billing inquiries
• Ensured maximum occupancy rates with proactive communication and timely follow-up on reservation inquiries
• Contributed to overall property success by consistently meeting or exceeding individual and team performance metrics
• Streamlined reservations processes by implementing efficient booking procedures and optimizing software usage
• Maintained accurate guest records through diligent data entry and consistent database management practices
• Safeguarded guest privacy by adhering to strict data protection policies while handling personal information in reservation systems
• Coordinated group reservations, effectively managing room blocks and special requests for seamless event experiences
• Maintained a high level of industry knowledge by attending relevant training sessions and staying informed about emerging trends in reservation management
• Supported revenue growth through upselling additional services such as dining options, spa treatments, or room upgrades when appropriate
• Offered appropriate reservation options based on expected attendees when coordinating events
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
• Generated and reported performance metrics to management to inform decision-making
• Handled billing information over phone
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate