Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Jitendra KHATRI

Jitendra KHATRI

New Delhi

Summary

Deputy Store Head with a track record of driving multimillion-dollar growth in competitive markets. Achieved a remarkable 50% increase in sales and boosted customer retention by 30% over the past 14 years. Led a high-performing sales team of 8, consistently surpassing quarterly targets. Proficient in data analysis and skilled in utilizing CRM tools to identify and target high-value leads.

Overview

15
15
years of professional experience

Work History

Deputy Store Head

Ethos Limited
New Delhi
10.2014 - Current
  • Excelled in driving top-line sales growth
  • Maintain the profit - Bottom Line (Control The Expense): Recruitment and Training.
  • Resolved customer issues efficiently
  • Generated comprehensive MIS reports
  • Facilitated interaction with central office
  • Coordinated weekly stock levels to meet demand
  • Enhanced shopping experience with strategic planning and organization
  • Implemented procedures to maintain compliance.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Junior Specialist

FOODHALL (FUTURE GROUP)
New Delhi
03.2014 - 09.2014
  • Educated customers on the benefits of different types of coffees, brewing methods, and equipment.

Barista

TATA STARBUCKS
New Delhi
03.2013 - 03.2014
  • Prepared hot and cold beverages according to customer specifications.

Chief Brew Master

Barista Lavazza
New Delhi
01.2012 - 12.2012
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.

Brew Master Level 1

Cafe Coffee Day
New Delhi
07.2009 - 08.2011
  • Evaluated customer preferences for tailored coffee recommendations.

Education

Basic - Web Design

Show Academy
Online
03-2020

GED -

Delhi University
Delhi
07-2013

Intermediate Certificate - Commerce

Govt. Boys Sr. Secondory Scool
Janak Puri
04-2009

Matriculation -

Govt. Boys Senior Secondary School
Janak Puri
03-2006

Skills

  • Teamwork and Leadership
  • Initiative and Self-Motivation
  • Fast Learner
  • Adaptability
  • Client Support
  • Team Collaboration
  • Skilled in Time Optimization
  • Strategic Decision Making
  • Team Leadership
  • Upselling
  • Inventory Control
  • Cash Handling
  • Display Setup
  • Sales expertise

Accomplishments

  • Received awards From Breitling Brand for Ranking 1 In India Global E-Learning Platform and Become Breitling Specialist.
  • I have been promoted in 2023 from Senior customer relationship Executive to Deputy store head.
  • I have been promoted in 2021 from Customer relationship Executive To Senior Customer relationship executive.
  • Received award from Switzerland Head quarter (Rado Brand) in 2021 for Ranking 4 In the world on Rado Global E-Learning Platform and Become Rado Specialist.
  • I have won 5 Times Club Echo Championship in Ethos for exemplary performance in loyalty program- Club Echo for highest conversion of member in the Dec 2014, June 2015, July 2015, October 2015, and November 2015.

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Deputy Store Head

Ethos Limited
10.2014 - Current

Junior Specialist

FOODHALL (FUTURE GROUP)
03.2014 - 09.2014

Barista

TATA STARBUCKS
03.2013 - 03.2014

Chief Brew Master

Barista Lavazza
01.2012 - 12.2012

Brew Master Level 1

Cafe Coffee Day
07.2009 - 08.2011

Basic - Web Design

Show Academy

GED -

Delhi University

Intermediate Certificate - Commerce

Govt. Boys Sr. Secondory Scool

Matriculation -

Govt. Boys Senior Secondary School

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Jitendra KHATRI