Jitendra Kumar
Muzaffarpur
Summary
Dynamic Collection Manager with a proven track record at Bajaj Finance Limited, adept at enhancing recovery strategies and optimizing team performance. Skilled in Tally and customer relationship management, I excel in training staff and analyzing data to drive targeted actions, significantly improving collection outcomes. Skilled professional successful at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas.
Overview
10
10
years of professional experience
Work History
Collection Manager
Bajaj Finance Limited
09.2021 - 07.2025
- Led collections team to enhance recovery processes and strategies.
- Developed training materials for staff to improve collection techniques.
- Analyzed customer data to identify trends and implement targeted actions.
- Reviewed account statuses to prioritize collections efforts effectively.
- Trained new staff members on proper collection techniques, policies, and procedures.
Assistant Manager
BAJAJ FINANACE LTD
DFARBHANGA
09.2021 - 07.2025
- Coordinated team schedules and managed daily operations effectively.
- Developed strategies to improve customer service and satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Collection Executive
Bajaj Finance 2W (Teamlease)
01.2020 - 09.2021
Service & Collection Manager
Magma Fincorp Ltd.
Muzaffarpur
01.2016 - 01.2020
Education
Music Hons. -
B R A University
BiharIntermediate - arts
Bihar Intermediate Examination Council
BiharMatriculation -
Bihar Sanskrit Examination Board
BiharSkills
- Tally
- Ms Office
- Recovery strategies
- Customer relationship management
- Team coordination
- Performance optimization
Hobbies and Interests
- Workout in gym
- Listening music
Languages
- Hindi
- English
Personal Information
- Father's Name: Late Achchhelal Choudhary
- Date of Birth: 08/15/92
- Gender: Male
- Nationality: Indian
- Marital Status: married
- Religion: Hindu
Timeline
Assistant Manager
BAJAJ FINANACE LTD
09.2021 - 07.2025
Collection Manager
Bajaj Finance Limited
09.2021 - 07.2025
Collection Executive
Bajaj Finance 2W (Teamlease)
01.2020 - 09.2021
Service & Collection Manager
Magma Fincorp Ltd.
01.2016 - 01.2020
Music Hons. -
B R A University
Intermediate - arts
Bihar Intermediate Examination Council
Matriculation -
Bihar Sanskrit Examination Board
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