Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
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Jitendra Kumar

Muzaffarpur

Summary

Dynamic Collection Manager with a proven track record at Bajaj Finance Limited, adept at enhancing recovery strategies and optimizing team performance. Skilled in Tally and customer relationship management, I excel in training staff and analyzing data to drive targeted actions, significantly improving collection outcomes. Skilled professional successful at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas.

Overview

10
10
years of professional experience

Work History

Collection Manager

Bajaj Finance Limited
09.2021 - 07.2025
  • Led collections team to enhance recovery processes and strategies.
  • Developed training materials for staff to improve collection techniques.
  • Analyzed customer data to identify trends and implement targeted actions.
  • Reviewed account statuses to prioritize collections efforts effectively.
  • Trained new staff members on proper collection techniques, policies, and procedures.

Assistant Manager

BAJAJ FINANACE LTD
DFARBHANGA
09.2021 - 07.2025
  • Coordinated team schedules and managed daily operations effectively.
  • Developed strategies to improve customer service and satisfaction levels.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Collection Executive

Bajaj Finance 2W (Teamlease)
01.2020 - 09.2021

Service & Collection Manager

Magma Fincorp Ltd.
Muzaffarpur
01.2016 - 01.2020

Education

Music Hons. -

B R A University
Bihar

Intermediate - arts

Bihar Intermediate Examination Council
Bihar

Matriculation -

Bihar Sanskrit Examination Board
Bihar

Skills

  • Tally
  • Ms Office
  • Recovery strategies
  • Customer relationship management
  • Team coordination
  • Performance optimization

Hobbies and Interests

  • Workout in gym
  • Listening music

Languages

  • Hindi
  • English

Personal Information

  • Father's Name: Late Achchhelal Choudhary
  • Date of Birth: 08/15/92
  • Gender: Male
  • Nationality: Indian
  • Marital Status: married
  • Religion: Hindu

Timeline

Assistant Manager

BAJAJ FINANACE LTD
09.2021 - 07.2025

Collection Manager

Bajaj Finance Limited
09.2021 - 07.2025

Collection Executive

Bajaj Finance 2W (Teamlease)
01.2020 - 09.2021

Service & Collection Manager

Magma Fincorp Ltd.
01.2016 - 01.2020

Music Hons. -

B R A University

Intermediate - arts

Bihar Intermediate Examination Council

Matriculation -

Bihar Sanskrit Examination Board
Jitendra Kumar