Summary
Overview
Work History
Education
Skills
Core Competencies
Accomplishments
Technical Skills
Languages
Personal Information
Timeline
Generic
Jagpreet Singh

Jagpreet Singh

New Delhi

Summary

Being hard working and ambitious, I have always strived for the best, considering my experience, ideas, and talent, I would like to be part of an organization and give my best efforts for the overall growth of the company and contribute to achieving the goals of the organization.

Dedicated Fraud Analyst who can provide comprehensive risk assessment and transaction reviews to prevent fraud. Skilled at reviewing and reconciling accounts, preparing, and producing reports on financial status, and verification and document authentication.

Overview

8
8
years of professional experience

Work History

Collection Analyst

Johnson Controls Pvt. Ltd.
Gurugram
05.2022 - Current
  • Review customers’ profile and recommend the most effective collection actions
  • Provide administration work related to collection such as updating delinquent account history, updating customers’ data, providing payment instruction, preparing payment adjustment vouchers, statements and letters, collation of MIS data.
  • Work in a team-based environment and deliver against individual & team KPI’s
  • Assessed accounts in pre legal status and proceeding with necessary steps.
  • Build positive relationships with external partners such as the tracers and attorneys.
  • Negotiated payment arrangements for customers unable to meet contractual requirements.
  • Renegotiated payment terms with clients reopened and assigned new account terms.
  • Included conducting outbound calls at a high volume and receiving inbound calls relating to both contingent and purchased debt.
  • Helped research and resolve payment issues.
  • Processed funds transfers, set up automatic payments, cleared loan arrears, made credit card payments.
  • Plan Service Review.

Subject Matter Expert

Accenture Solutions Pvt. Ltd.
Gurugram
04.2017 - 04.2022
  • Dedicated Fraud Analyst who can provide comprehensive risk assessment and transaction reviews to prevent fraud.
  • Skilled at reviewing and reconciling accounts, preparing, and producing reports on financial status, and verification and document authentication.
  • Review and analyze transactions to identify unusual or suspicious activity.
  • Monitored transactions to identify and prevent suspicious activities, reducing risks of money laundering and terrorism financing.
  • Utilize transaction monitoring systems and tools to detect patterns indicative of money laundering, fraud, or other financial crimes.
  • Escalate cases of suspicious activity to senior management or compliance officers for further investigation.
  • Investigate alerts generated by monitoring systems, including conducting detailed reviews of account activity and transactions.
  • Collect and document evidence for potential Unusual Activity Reports (UARs).
  • Conduct in-depth investigations and prepare detailed reports with findings and recommendations.
  • Account reviews and audits
  • Risk assessment

Education

Data Analysis - SQL, Power Bi, Tableau, Advance Excel

Ducat Institute
01.2025

MBA -

Bharti Vidya Peeth University
01.2018

B. Com -

Delhi University
01.2015

Higher Secondary Education - Commerce Stream

St. Kabir Modern School
New Delhi
01.2012

Skills

  • SAP
  • Tally
  • Project Management
  • Sales Force
  • Oracle
  • Management skill improvement
  • Microsoft Office

Core Competencies

Experienced in overseeing end-to-end order-to-cash processes, including credit and collections management, dispute and fraud resolution, and data-driven performance reporting. Adept at client relationship management, SLA and KPI monitoring, and leading high-performing teams. Proven track record in mentoring and training staff to drive operational excellence and continuous improvement.

Accomplishments

  • Received multiple appreciations from clients and management from time to time.
  • Getting the maximum yearly appraisal as per company’s norms.
  • Received pat on back from client on giving maximum login hours for consecutive two months.
  • Received 2 times quarterly innovator Award.

Technical Skills

ERP systems: SAP, Sage, Power BI, Tableau; data tools: SQL, Advanced Excel, Office tools, MS Word, PowerPoint

Languages

  • Hindi
  • English
  • Punjabi

Personal Information

  • Father's Name: Mr. Tajinder Singh
  • Mother's Name: Mrs. Pushpinder Kaur
  • Date of Birth: 02/24/94
  • Nationality: Indian
  • Marital Status: Unmarried

Timeline

Collection Analyst

Johnson Controls Pvt. Ltd.
05.2022 - Current

Subject Matter Expert

Accenture Solutions Pvt. Ltd.
04.2017 - 04.2022

Data Analysis - SQL, Power Bi, Tableau, Advance Excel

Ducat Institute

MBA -

Bharti Vidya Peeth University

B. Com -

Delhi University

Higher Secondary Education - Commerce Stream

St. Kabir Modern School

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Jagpreet Singh