JITENDRA NAKHLE
Nagpur
Summary
A competent professional with 6.4yrs of experience in warehousing, logistics and distribution in B to C industry. Experience of team handling and educating team about the company SOP's. Ensure overall operations are carried out under the prescribed SOP and the targets are achieved within the prescribed time limits. Experience of floor management and floor designing as per load management plan. Estimation the costing for transport on the basis of load projection. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Ecom Express Ltd
02.2021 - Current
- Managing operations across 15 branches and handling a daily load of over 5000+ parcels while maintaining performance standards. Continuous interaction with customers so as to understand the problems they are facing in last mile operations and provide them with best solutions so to maintain customer relations which eventually increases the company's business potential
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coordinating with clients and backend team members is crucial for escalating major issues and achieving early resolution. Hand over on monitoring Return Pickup & specialty in Last Mile as well as Mid Mile services
- Maintaining KRA & KPI and also expecting from Team Members
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Good knowledge of B2B & B2C client & there services
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
Sr. Executive
Agrostar Pvt. Ltd
04.2020 - 12.2020
- Act as a lesion between logistics, carriers and customers
- Resolve problem for customer, warehouse and carriers
- Co-ordinate rush orders and order changes
- Supervising logistics operations ensuring timely execution while adhering to transit guidelines
- Managing logistics operations involving coordination with Freight forwarders, and other external agencies to achieve seamless and cost-effective transport solutions, asset utilization and supply chain efficiency
- Work on customer complaint, pending for DRS, Misroute case
- Solve escalation/major issue on priority basis
- Evolving strategies and activities to achieve operational objectives and implementing recognition campaigns for enhancement motivation, to attend Team Meetings, raise logistic issues as identified in monthly/Weekly MIS reporting and work with the regional teams to resolve them
- Also ensuring that one should follow the proper work ethics across the team
- Locating new serviceable pin codes for broader network coverage (Expansion whenever and wherever require
- Timely recruits for new process implementations
- Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Optimized supply chain operations, ensuring seamless product availability and customer satisfaction.
Team Leader - Service Delivery
Zomato Media Pvt. Ltd
09.2018 - 03.2019
- Ensuring on time pickup and delivery
- Ensured proper & safe storage of Foods & effective utilization of space as Customer Promise time
- Established and maintained a culture of excellence within the team, setting high expectations for performance and accountability.
- Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
- Work closely with the ground team & Vendor Business partner to streamline the Operations.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
- Managing & coordinate on time client pickup request and on time shipment delivery
- Cording and solving the problem related to documentation with client
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Team Leader
Dependo Logistic Pvt.ltd
05.2015 - 10.2018
- Working as a part of Team to improve Center performance
- Provide work instruction to workforce in support of Executives
- Responsible for people management- functional know how, resource planning and career development
- Assisting with management of Consignor & Consignee
- Attain company and customer delivery performance, revenue and delinquency reduction goals
- Dealing with 60 to 70 people team
- Hub management & also having experience in Cash management and COD amount
- Knowledge of Implant Operation
- Following TAT & SOP maintenance on regular basis
- Having experience of 25,000 sq ft hub maintenance
- Coordinating with all branch offices located in different states
- Ensure proper coordinating with the clients
- Checking quality of shipment & in case any damage Deal with client to change it or taking necessary action against it
- Dealing with client on major issue and trying to solve it
- To handle all Inbound & Outbound operations on daily basis
- Inventory Management and stock reconciliation.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
B.com -
Monad University
HapudSkills
- Route Planning and Optimization
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Customer Service Excellence
- Data Analysis and Reporting
- Operations Management
- Customer Relationship Management (CRM)
- Decision-Making
Languages
English, Hindi, Marathi
Personalstrength
Excellent standards of service, efficiency and performance through outstanding people management skills. Possess excellent communication, leadership relationship management and analytical skills. Capacity to work under pressure situation and relate people across hierarchical levels for smooth project execution. Adroit in maintaining smooth supply chain operations by strategically negotiating with vendors for improving service delivery, quality of material and seamless distribution, thereby achieving cost saving. Optimistic & self-motivated. Customer focus & data-driven approach. Hardworking & result-oriented.
Personal Information
- Date of Birth: 03/08/1988
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager
Ecom Express Ltd
02.2021 - Current
Sr. Executive
Agrostar Pvt. Ltd
04.2020 - 12.2020
Team Leader - Service Delivery
Zomato Media Pvt. Ltd
09.2018 - 03.2019
Team Leader
Dependo Logistic Pvt.ltd
05.2015 - 10.2018
B.com -
Monad University
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