jitendra shukla

Dynamic Food & Beverage Manager with a proven track record at Hotel Anmol Classic, excelling in staff training and cost management. Renowned for enhancing customer satisfaction through quality control and effective leadership. Committed to fostering a positive work environment while implementing innovative strategies to elevate dining experiences.

• HR Manager, B K Castles & Hotels Pvt. Ltd., 09/27/13, 12/31/15
• Front Office Manager, Arihant Palace Hotel & Restaurants, 05/01/07, 12/31/12
• F&B Manager, Hotel Shikhar Palace, 06/01/06, 03/31/07
• House Keeping Manager, Hotel Krishna jungle resort, Kanha, 09/01/05, 05/31/06
• Manager, Hotel Rahul & Olives Restaurant Jabalpur, 01/01/06, 12/31/06
• Food & Beverage Manager, Hotel Anmol Classic Group of Playotel Group, 01/01/16, Present

• Experience in customer Interaction/ Relationship project.
• Basic knowledge of the computer.
• Microsoft Word & Microsoft Excel.
• Company-issued electronic mail programs.

• Able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
• Able to change activity frequently and cope with interruptions.

• Excellent verbal communication and interpersonal skills.
• Strong ability to work well with others as part of a team.
• Extensive customer service skills.

• Hindi
• English

I hereby declare that all information given above is true in all means and I am responsible for the same.

Responsible for maximizing revenue., Responsible for preparation of property budget and forecasts., Manages labour standards and property level expenses to achieve maximum flow through to the bottom line profit., Explains and manages financial activities. Reconcile all financial accounts., Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks., Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors., Works with Regional Director of Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations., Make sales calls as outlined by the Sales Management Teams and/or the Regional Operations Director., Coordinates and implements sales and marketing activities of the property., Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction., Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives., Recruits qualified applicants. Train’s employees in accordance with company standards., Motivates and gives direction to all employees., Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc., Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information., Conducts coaching/ counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations., Ensures that employee related issues are resolved in a manner consistent with company policies., Performs duties in all aspects of hotel operations whenever needed.

• Height: 174cms
• Weight: 72kg
• Father's Name: Shri. R.P.Shukla
• Mother's Name: Smt. Vimla Shukla
• Date of Birth: 06/23/89
• Gender: Male
• Nationality: Indian
• Marital Status: Married