JITENDRA SOLANKI

Embraced the opportunity to own the technical roadmap and evolve technology landscape into a best-in-class operation. Effectively communicated and influenced others toward future state solutions, often engaging with C-Level executives to secure buy-in. Accountable for $4M yearly budget and staff of 12.

Technology Leadership & IT Strategy:

• Implemented multi-year cloud strategy, consolidating workloads across 2 providers into single ecosystem, yielding 20%+ cost savings and 30% faster application deployment times, strategically positioning company for scalable growth.
• Strategically onboarded SAP S/4 Hana public cloud, leveraging IT expertise to streamline disparate business processes and drive organizational synergy.
• Implemented technology governance policies and security controls, achieving 100% compliance with industry standards.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Business Collaboration & Strategy:

• Aligned IT strategies with business goals, resulting in 20% increase in project success rates and enhanced operational efficiency.
• Co-led cross-functional projects, leveraging IT expertise to streamline business processes and drive organizational growth.
• Developed data-driven decision-making framework to ensure IT investments directly contribute to business objectives.

Operational Excellence & Cost Optimization:

• Negotiated cloud vendor contracts, securing 15% reduction in cloud spending.
• Implemented performance monitoring, optimizing resource utilization by 25% and reducing cloud costs by 10%.
• Standardized IT processes, increasing efficiency by 30% and reducing operational costs by 15%.
• Deployed automated ticketing system, improving incident response times by 60% and resolution rates by 40%.
• Automating infrastructure provisioning up to 70% and reducing configuration errors by 50%.

Cybersecurity & Compliance:

• Spearheaded implementation of ISO 27001 ISMS, achieving certification and 30% reduction in security breaches within 12 months.
• Designed and executed "s.e.c.u.r.e. IT" program, encompassing 7 cybersecurity initiatives, resulting in 60% reduction in security incidents and compliance adherence with regulations.

Collaborated with stakeholders across 15 countries to formulate strategies for digital modernization and technology initiatives. Led end-to-end execution, including strategy, design, implementation, and support across the organization. Developed partnerships with technology service providers, enterprise software companies, and consulting firms.

Technology Leadership:

• Visioned and implemented JBPs (IT & Business joint strategic planning) to align IT with organizational goals and drive synergy with business initiatives.
• Incorporated IT budget under ZBB model & cost-saving methodologies, driving continuous resource optimization and budget accountability.
• Directed 20-person global team in executing large-scale cloud migration, delivering 30% cost reduction via optimized infrastructure and licensing, alongside 15% increase in system uptime for enhanced business continuity.
• Led design and implementation of software-defined networking solution, resulting in 50% increase in network agility and scalability for faster response to evolving business needs.
• Transformed traditional VPNs into next-gen zero-trust network, achieving 70% faster internal resource access, bolstering user productivity and security.
• Led team restructuring initiatives, enhancing responsiveness, skill sets, and cultivating business-centric IT culture with robust partnerships.

Strategic Partnerships & Cost Optimization:

• Negotiated and optimized vendor relationships, consistently achieving double-digit cost savings in IT operations over three years.
• Developed and implemented robust framework for service level agreements, incident management, and risk assessments, ensuring reliable service delivery and proactive risk mitigation.
• Established self-sustainable training modules for business users and IT support, enhancing user experience and optimizing operational efficiency.
• Standardized enterprise endpoint leasing into PCaaS model, facilitating agile endpoint turnover management through reduced device stock and efficient leased asset management.
• Delivered SLA-based services for operations management, ensuring compliance with service transition, implementation, and operation of outsourcing services.
• Chaired CABs and implemented global emergency change module framework, showcasing strong leadership and crisis management expertise.
• Directed major incident management process, ensuring prompt resolution of critical issues and maintaining business continuity.

• Led complex technology upgrades and operations improvements resulting in 25% increase in business service reliability.
• Led greenfield projects, brought redundant connectivity solutions for each location, and developed and deployed in-house ticketing tool.
• Implemented duty segregation and defined workflow roles in SAP, minimizing work overlaps, resulting in 20% reduction in redundant tasks and 15% increase in overall process efficiency.
• Implemented SAP power user structure to expedite support for SAP-related issues. 40% reduction in turnaround times.
• Implemented the 'SAP & Me' program to capture recurring business user issues, aligning them with incident and problem management. Acclaimed by the company's CIO as an organization-wide success.

• Streamlined network management through implementation of automated monitoring tools and processes.
• Led Microsoft SME team of 8 people in large greenfield Active Directory program for client having footprint of 35000+ endpoints across 60+ locations.

• Site lead for HDFC client, overseeing a 10-engineer team dispersed across multiple locations within the state.
• IT site support engineer providing services for the Income Tax Department of India.