Summary
Overview
Work History
Education
Skills
Certification
Timeline
Rakesh Mahajan

Rakesh Mahajan

Director of IT / CISO
Pune,Maharashtra

Summary

Highly accomplished and results-driven IT leader with over two decades of experience in optimizing IT infrastructure, driving strategic cloud initiatives, and fortifying cybersecurity postures. I have a proven ability to lead high-performing teams, negotiate cost-effective vendor contracts, and implement robust solutions that enhance system uptime, streamline operations, and ensure stringent regulatory compliance. I consistently deliver significant value and foster a secure, efficient technological environment, evidenced by achievements like reducing critical system downtime and securing annual savings.

Overview

20
20
years of professional experience

Work History

Head of Technical Services

BHTC Behr, Hella ThermoControl
03.2024 - 11.2024
  • Spearheaded global IT infrastructure management initiatives, achieving a 30% improvement in system uptime and enhancing operational efficiency for over 1,000 users
  • Managed a €5 million IT budget, successfully negotiating vendor contracts and optimizing resource allocation to achieve a 15% reduction in operational costs
  • Led the strategic migration of critical applications to cloud-based solutions, resulting in a 40% decrease in infrastructure costs and improved scalability for business operations
  • Developed and implemented a comprehensive IT compliance framework, ensuring adherence to SOX, GDPR
  • TiSAX, and ISO standards, which reduced security incidents by 50%
  • Built and mentored a high-performing IT Technical Services team, improving employee engagement scores by through coaching and skill development.

IT Business Relationship Manager APAC

Magna Electronics International
03.2019 - 03.2024
  • Drove incident and problem management across multiple locations, achieving a 20% reduction in resolution times and increasing service availability by 35%
  • Optimized software asset management processes, resulting in annual savings of over $5 million while ensuring compliance with licensing agreements
  • Managed a $50 million IT budget, effectively aligning IT resources with strategic business objectives and achieving significant cost reductions
  • Implemented a 'follow the sun' support team model, enhancing global incident resolution capabilities and ensuring timely assistance across multiple time zones
  • Conducted a comprehensive security assessment, identifying 15 critical vulnerabilities and establishing enhanced controls, leading to a 40% decrease in potential security breaches.

IT Lead

Deluxe India Pvt. Ltd
09.2016 - 02.2019
  • Led a team of 11 IT engineers, successfully reducing average incident resolution time by 20%, enhancing service efficiency
  • Oversaw the administration of critical servers, ensuring 99.9% system uptime and strict security compliance
  • Implemented a comprehensive incident management process, documenting over 500+ helpdesk issues, resulting in a 40% reduction in recurring incidents due to improved IT security compliance.

Senior System Administrator

Intel India Pvt. Ltd. Kelly Services
02.2013 - 08.2016
  • Executed BAR operations, ensuring 100% timely backups and minimizing data loss risks by 30%, maintaining operational continuity
  • Provided technical support for Apple MAC systems, resolving 95% of hardware and software issues within
  • SLA, significantly improving end-user productivity
  • Managed server landing, movement, and storage for 50+ build servers, ensuring seamless deployment and system integrity with zero downtime.

IT Manager

SideFX India Pvt. Ltd
04.2011 - 02.2013
  • Facilitated IT infrastructure setup from scratch, scaling it to support 300+ employees, ensuring seamless operations and system scalability to meet organizational growth.

System Administrator

Comsoft InfoTech Pvt. Ltd
01.2008 - 03.2011
  • Managed IT infrastructure for the organization, achieving 99.9% uptime and ensuring optimal performance, security, and scalability to support business operations for over 100 users across multiple locations.

Director of IT and CISO

Graphite Financial
02.2025 - Current
  • Enhanced IT infrastructure through strategic technology upgrades and streamlined system processes, resulting in a 15% increase in system uptime and 20% faster data processing capabilities.
  • Optimized cloud and network infrastructure for peak performance and reliability, reducing critical system downtime by 25% and streamlining IT service delivery to significantly enhance user support satisfaction by 10%.
  • Led all facets of IT infrastructure operations, strategically driving cloud initiatives while establishing and maintaining a robust cybersecurity posture for the organization.
  • Implemented robust cybersecurity measures including multi-factor authentication (MFA) and intrusion detection systems (IDS) to protect sensitive company data and ensure 100% compliance with industry standards like SOC2 and ISO 27001.
  • Developed and implemented comprehensive security controls, data privacy frameworks, and incident response protocols, rigorously protecting sensitive financial information and ensuring full adherence to all relevant regulations, resulting in zero data breaches under my leadership.
  • Negotiated and secured cost-effective contracts with key IT vendors, resulting in annual savings of over $100,000 for the organization's IT needs, within 4 months.
  • Managed a high-performing IT professionals, providing mentorship and strategic guidance that boosted team productivity by 18% and ensured a 95% project success rate for all IT initiatives.

System Administrator

Elephant Design Pvt. Ltd
11.2006 - 01.2008
  • Engaged in IT support for the organization, providing timely assistance and troubleshooting that resulted in a reduction in downtime and enhanced user productivity for over 300 employees.

Hardware and Network Engineer

Dr. Soft
01.2006 - 11.2006
  • Resolved issues related to computer hardware and IT network, improving overall system performance by 25% and increasing user satisfaction scores by 40% through effective troubleshooting and timely implementation of solutions.

Education

MBA - IT Project Management

Bharati Vidyapeeth
2023

BSC - Biology

Amravati University
2005

Skills

  • IT Strategy & Leadership
  • IT Infrastructure Management
  • IT Security Audits & Compliance
  • IT Service Management (ITSM)
  • Cloud Solutions & SaaS Management
  • IT Budgeting & Cost Control
  • Digital Transformation
  • Cross-Functional Collaboration
  • Enterprise Architecture
  • IT Governance & Risk Management
  • Team Management & Leadership
  • People Development & Talent Enhancement
  • Stakeholder Management

Certification

  • ITIL Foundation
  • Microsoft Certified Solutions Expert (MCSE)
  • Business Relationship Management Professional (BRMP)

Timeline

Director of IT and CISO - Graphite Financial
02.2025 - Current
Head of Technical Services - BHTC Behr, Hella ThermoControl
03.2024 - 11.2024
IT Business Relationship Manager APAC - Magna Electronics International
03.2019 - 03.2024
IT Lead - Deluxe India Pvt. Ltd
09.2016 - 02.2019
Senior System Administrator - Intel India Pvt. Ltd. Kelly Services
02.2013 - 08.2016
IT Manager - SideFX India Pvt. Ltd
04.2011 - 02.2013
System Administrator - Comsoft InfoTech Pvt. Ltd
01.2008 - 03.2011
System Administrator - Elephant Design Pvt. Ltd
11.2006 - 01.2008
Hardware and Network Engineer - Dr. Soft
01.2006 - 11.2006
Bharati Vidyapeeth - MBA, IT Project Management
Amravati University - BSC, Biology

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Rakesh MahajanDirector of IT / CISO