Summary
Overview
Work History
Education
Skills
Certification
Timeline
Rakesh Mahajan

Rakesh Mahajan

IT Head / Infrastructure and Operation Practice Head
Pune,Maharashtra

Summary

Senior IT Service Management and Infrastructure Professional with 18+ years of experience driving large-scale IT initiatives across global teams, enhancing service efficiency, and aligning ITSM strategies with business objectives. Proven expertise in ITIL framework implementation, cross-functional collaboration, and optimizing service delivery through continuous improvement and automation. Adept at fostering high-performing teams and building strong partnerships with stakeholders to achieve exceptional results.

Overview

19
19
years of professional experience

Work History

Head of Technical Services

BHTC Behr, Hella ThermoControl
03.2024 - Current
  • Spearheaded global IT infrastructure management initiatives, achieving a 30% improvement in system uptime and enhancing operational efficiency for over 1,000 users
  • Managed a €5 million IT budget, successfully negotiating vendor contracts and optimizing resource allocation to achieve a 15% reduction in operational costs
  • Led the strategic migration of critical applications to cloud-based solutions, resulting in a 40% decrease in infrastructure costs and improved scalability for business operations
  • Developed and implemented a comprehensive IT compliance framework, ensuring adherence to SOX, GDPR
  • TiSAX, and ISO standards, which reduced security incidents by 50%
  • Built and mentored a high-performing IT Technical Services team, improving employee engagement scores by through coaching and skill development.

IT Business Relationship Manager APAC

Magna Electronics International
03.2019 - 03.2024
  • Drove incident and problem management across multiple locations, achieving a 20% reduction in resolution times and increasing service availability by 35%
  • Optimized software asset management processes, resulting in annual savings of over $5 million while ensuring compliance with licensing agreements
  • Managed a $50 million IT budget, effectively aligning IT resources with strategic business objectives and achieving significant cost reductions
  • Implemented a 'follow the sun' support team model, enhancing global incident resolution capabilities and ensuring timely assistance across multiple time zones
  • Conducted a comprehensive security assessment, identifying 15 critical vulnerabilities and establishing enhanced controls, leading to a 40% decrease in potential security breaches.

IT Lead

Deluxe India Pvt. Ltd
09.2016 - 02.2019
  • Led a team of 11 IT engineers, successfully reducing average incident resolution time by 20%, enhancing service efficiency
  • Oversaw the administration of critical servers, ensuring 99.9% system uptime and strict security compliance
  • Implemented a comprehensive incident management process, documenting over 500+ helpdesk issues, resulting in a 40% reduction in recurring incidents due to improved IT security compliance.

Senior System Administrator

Intel India Pvt. Ltd. Kelly Services
02.2013 - 08.2016
  • Executed BAR operations, ensuring 100% timely backups and minimizing data loss risks by 30%, maintaining operational continuity
  • Provided technical support for Apple MAC systems, resolving 95% of hardware and software issues within
  • SLA, significantly improving end-user productivity
  • Managed server landing, movement, and storage for 50+ build servers, ensuring seamless deployment and system integrity with zero downtime.

IT Manager

SideFX India Pvt. Ltd
04.2011 - 02.2013
  • Facilitated IT infrastructure setup from scratch, scaling it to support 300+ employees, ensuring seamless operations and system scalability to meet organizational growth.

System Administrator

Comsoft InfoTech Pvt. Ltd
01.2008 - 03.2011
  • Managed IT infrastructure for the organization, achieving 99.9% uptime and ensuring optimal performance, security, and scalability to support business operations for over 100 users across multiple locations.

System Administrator

Elephant Design Pvt. Ltd
11.2006 - 01.2008
  • Engaged in IT support for the organization, providing timely assistance and troubleshooting that resulted in a reduction in downtime and enhanced user productivity for over 300 employees.

Hardware and Network Engineer

Dr. Soft
01.2006 - 11.2006
  • Resolved issues related to computer hardware and IT network, improving overall system performance by 25% and increasing user satisfaction scores by 40% through effective troubleshooting and timely implementation of solutions.

Education

MBA - IT Project Management

Bharati Vidyapeeth
2023

BSC - Biology

Amravati University
2005

Skills

  • IT Strategy & Leadership
  • IT Infrastructure Management
  • IT Security Audits & Compliance
  • IT Service Management (ITSM)
  • Cloud Solutions & SaaS Management
  • IT Budgeting & Cost Control
  • Digital Transformation
  • Cross-Functional Collaboration
  • Enterprise Architecture
  • IT Governance & Risk Management
  • Team Management & Leadership
  • People Development & Talent Enhancement
  • Stakeholder Management

Certification

  • ITIL Foundation
  • Microsoft Certified Solutions Expert (MCSE)
  • Business Relationship Management Professional (BRMP)

Timeline

Head of Technical Services - BHTC Behr, Hella ThermoControl
03.2024 - Current
IT Business Relationship Manager APAC - Magna Electronics International
03.2019 - 03.2024
IT Lead - Deluxe India Pvt. Ltd
09.2016 - 02.2019
Senior System Administrator - Intel India Pvt. Ltd. Kelly Services
02.2013 - 08.2016
IT Manager - SideFX India Pvt. Ltd
04.2011 - 02.2013
System Administrator - Comsoft InfoTech Pvt. Ltd
01.2008 - 03.2011
System Administrator - Elephant Design Pvt. Ltd
11.2006 - 01.2008
Hardware and Network Engineer - Dr. Soft
01.2006 - 11.2006
Bharati Vidyapeeth - MBA, IT Project Management
Amravati University - BSC, Biology

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Rakesh MahajanIT Head / Infrastructure and Operation Practice Head