JITENDRA TRIPATHI
Indore
Summary
A dynamic & result oriented BPO industry professional with more then 7+ experienced in customer service & Clint operations, Professional with a demonstrated working experience with Teleperformance, CONDUENT Presently working in CONTINUUM GLOBAL SOLUTIONS as an Operations Team Leader taking care of 30-35 members. Skilled in client management, Resource planning, grooming, Project management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
TASKUS India
Indore
05.2026 - Current
- Led team in delivering exceptional customer service experiences.
- Coordinated training sessions to enhance employee skills and knowledge.
- Monitored performance metrics to ensure adherence to quality standards.
- Single handedly managing entire LOB of USA client.
Team Leader
Continuum Global Solutions
Indore
06.2021 - 04.2026
- Mentored a team of 30-35 members to enhance skills and collaboration.
- Supported training and coaching to motivate team members and enhance skills.
- Resolving escalated issues in an efficient and prompt manner & addressing all email enquiries with priorities.
- Oversaw performance management, team development, and provided process insights.
- Analyzed team output and implemented strategies to improve productivity levels.
Transaction Processing Senior Associate
Continuum Global Solutions
Indore
04.2019 - 05.2021
- Manage Transaction clips effectively by keeping all KPI's in mind
- Responsible for delivering required KPI's numbers.
- Support team members in the absence of team leader.
Team Leader
Teleperformance
Indore
06.2018 - 03.2019
- Led training sessions for a team of 25-30 experts in a premium ecommerce site.
- Coordinated with quality and training resources to achieve team and company goals.
- Increased overall efficiency and productivity of team by proper schedule. planning, by keeping track of daily assignments.
- Maintained employee satisfaction by fostering a positive environment and addressing customer service inquiries promptly.
Customer Service Representative
Teleperformance
Indore
08.2017 - 05.2018
- Resolved service issues promptly to enhance customer satisfaction.
- Performed well at quality assurance evaluations by continuously. actioning performance feedback to drive personal improvement.
Education
Bachelor of Engineering - Mechanical
Sanghavi institute of management & science
Indore12th - PCM'
Christian Eminent HS school
Indore10th -
Sharda Vidya Mandir
JhabuaSkills
- Remote team leadership
- Project leadership
- performance management
- Team member engagement
- Performance analytics
- Operational management
- Having good knowledge of Microsoft Office Tools "Excel, PPT, Word"
- Google Apps proficiency
- Conflict resolution
Certification
- CEO Spotlight Champion: - Top Performer across business.
- JUMP Certified
- Rewarded as productivity champion in two months.
LANGUAGES
English, French
Languages
English
Advanced
C1
Projects: -
Foreign Language Que: - Single handedly started it and increased up to 25 FTE., Managed Remote WFM as acting Lead role.
Timeline
Team Leader
TASKUS India
05.2026 - Current
Team Leader
Continuum Global Solutions
06.2021 - 04.2026
Transaction Processing Senior Associate
Continuum Global Solutions
04.2019 - 05.2021
Team Leader
Teleperformance
06.2018 - 03.2019
Customer Service Representative
Teleperformance
08.2017 - 05.2018
Bachelor of Engineering - Mechanical
Sanghavi institute of management & science
12th - PCM'
Christian Eminent HS school
10th -
Sharda Vidya Mandir