Manu K
Operational Team Leader
Bangalore
Summary
Dynamic Operations Team Lead skilled in elevating team performance through strategic management practices. Offers insightful feedback that increases productivity and cultivates loyalty among staff. Strong background in communication and relationship management, facilitating successful cross-functional teamwork.
Overview
3
3
years of professional experience
3
3
Certifications
5
5
Languages
Work History
Operational Team Leader
Flipkart
01.2023 - Current
- Collaborated with project teams to prioritize work appropriately, consistently meeting operational commitments and deadlines
- Analyzed customer data to identify opportunities and improve relationships
- Analyzed strategic, core and support processes to recommend improvements
- Delivered operational excellence through outstanding team leadership, staff development and targeted process improvements
- Implemented key business culture principles, promoting positive, productive workplace environments
- Trained employees on optimal processes and use of equipment to boosting department productivity
- Ensured ongoing compliance with safety and environmental policies, maintaining safe, secure working environments
- Implemented operational strategies to build customer loyalty and retention
Education
Bachelor of Engineering - Mechanical Engineering
Jawaharlal Nehru National College of Engineering
Diploma - Mechanical Engineering
VISSJ Govt Polytechnic
Skills
Remote team leadership
Microsoft Office Suite proficiency
Team performance evaluation
Operations troubleshooting
Operations oversight
Client account management
Team collaboration
Employee retention
Service delivery planning
Process optimization
Health and safety regulations
Multi-unit management
Employee training programs
Analytical skills
Resource optimization
Certification
Business Continuity Management (2024)
Interests
Photograph, Cinematography, Travelling
Accomplishments
• Improved reviews by successfully handling customer complaints and implementing monthly staff training.
• Created and developed critical floor operation policies to consistently exceed quality and production targets.
• Built and nurtured key client relationships to grow
net promoter score of company.
• Vendor management.
• Customer relationship Management.
Timeline
Operational Team Leader
Flipkart
01.2023 - Current
Bachelor of Engineering - Mechanical Engineering
Jawaharlal Nehru National College of Engineering
Diploma - Mechanical Engineering
VISSJ Govt Polytechnic