Kiran S
Chennai
Summary
- To work with an organization where I can continuously learn in the pursuit of achieving functional excellence, thus getting maximum job satisfaction and optimum career growth
- Possess natural flair for developing strategies to enhance clients/ customer relations,
Business Analysis and Development - Proficient in optimum decision making, co-ordination, team building, quantitative and
qualitative data analysis and cultural understanding
Overview
16
16
years of professional experience
Work History
Operational Team Leader
Teleperformance Global Business Services Pvt. Ltd
02.2025 - Current
- I am deployed on the project for cryptocurrency platform Coinbase which ensures AML/Sanctions screening is performed for the clients who are alerted in the Transaction Monitoring System
- Managing a team-size of about 20 employees, their performance, shrinkage & attrition to be maintained as per the set standards
- With an experience in Transaction Monitoring system for about 4+ years, I am very optimistic in bringing expertise to deal with AML standards in the organisation
Team Leader
Standard Chartered Global Business Services
Chennai
07.2023 - 09.2024
- As a Team Leader, worked for Standard Chartered Bank UAE client base & was responsible for screening of Retail clients to perform checks on AML, Terrorist Financing, PEP & Adverse Media status
- Got exposed to different scenarios & was responsible to perform the Customer Due Diligence (CDD) procedures by analyzing customer information, transactional data & KYC documentation to ensure compliance with regulatory requirements and internal policies. Got accustomed to Name screening & PEP screening of the Retail clients in UAE for the bank. Ensuring that the KYC documents of the clients are provided up-to-date
- Collaborate with different cross-functional teams & provide recommendations to ensure timely closure of clients on those who have AML risks posed to the bank.
Team Leader
Teleperformance Global Business Services Pvt. Ltd
05.2017 - 06.2022
- Responsible for the team's service deliverable targets (SLA, OLA, Quality & Regulatory requirements)
- Responsible for end to end MI reports for the process of 60 FTEs
- Fulfilling the Audit requirements and ensure zero observations during Internal and Client Audits
- Responsible for Staffing, Shrinkage and Attrition of the process
- Handling client calls and responsible for the end to end banking backend operations
- Sound knowledge in Corporate Banking operations like Account opening, Account Maintenance and Account Closing
- Handling 3 LOBs with 60 FTE's which includes quality assessors and trainers
- Recording, investigating and reporting any suspicious activities raised through the escalation process for prevention of financial crime and money laundering
- Sound knowledge in areas of KYC and Anti Money Laundering concepts
- Raising Indent and Recruiting new resources as per the process requirement
- Got exposed to Cryptocurrency, taking over of a new project for U.S based Crypto platform. We had worked on the Transaction Monitoring system where alerts are generated with the AML & Sanctions screening guidelines
Senior Customer Service Representative
Serco Global Services Private Limited
01.2014 - 04.2017
- Responsible for the efficient processing on customer's requests
- Maintaining a team bonding & to train new joiners on the process know-how's
- Responsible for the customer mails been scrutinized & corrective actions are taken
- Handling client calls and responsible for the end to end banking backend operations
- Responsible in handling customer's database ensuring no security breaches happen thereby complying to GDPR (General Data Protection Regulation).
Supervisor - Sales/Distribution and a Civil Service Aspirant
Sri Lakshmi Leathers
03.2011 - 09.2013
- Managed the production team to achieve the daily targets with no compromise on quality
- Spearheaded the distribution team in identifying the business potential to acquire new customers
- I tried my opportunity in one of the toughest exams - Civil Services
- Appeared twice in the exam but couldn't get cleared of the Prelims
- Got trained at Manidhaneyam academy where I learnt many things in diversified field of education that needs to qualify for Civil Services.
Trainee Marine Engineer (TME)
Executive Ship Management Private Ltd
04.2010 - 12.2010
- Responsible for the running of Main engine & the Auxiliary engines of the Gas Tanker ship 'MT Super League'
- Got certified as the First Assistant Watch keeping Engineer & was capable of taking corrective actions if any malfunction of the ship's machineries
- Assisted the team in overhauling the Main engine during dry dock
- The log entries for various machineries & the checklists required for audit purposes were maintained efficiently
- Maintained a good rapport among the sub-ordinates & handled them promptly with stricter timelines.
Education
Graduate Marine Engineer -
Samundra Institute of Maritime Studies
08-2009
Bachelor of Mechanical Engineering -
Shri Andal Alagar College of Engineering
05-2008
Higher secondary education -
Doveton Higher Secondary School
05-2004
Secondary school education -
Doveton Higher Secondary School
05-2002
Skills
- Team handling
- Cross-functional coordination
- Workforce planning
- Customer due diligence
- Team leadership
- Performance management
- Effective communication
Certifications & Awards
- Awarded best performer for Q4 in 2017
- Certified on Lean Competency System (LCS) Level 1 for the process improvement during Sept,2018
- Appreciated by the UAE country team of Standard Chartered Bank for ensuring timely responses & works done with due diligence during the Q1 in 2024
- Got certified in basic level Cyber Security, Cloud Security & Data Privacy during December'25
Languages
- English
- Malayalam
- Tamil
- Hindi
- Telugu
Disclaimer
Hereby, I declare that all the information provided is true and best of my knowledge.
CHENNAI Kiran S
Timeline
Operational Team Leader
Teleperformance Global Business Services Pvt. Ltd
02.2025 - Current
Team Leader
Standard Chartered Global Business Services
07.2023 - 09.2024
Team Leader
Teleperformance Global Business Services Pvt. Ltd
05.2017 - 06.2022
Senior Customer Service Representative
Serco Global Services Private Limited
01.2014 - 04.2017
Supervisor - Sales/Distribution and a Civil Service Aspirant
Sri Lakshmi Leathers
03.2011 - 09.2013
Trainee Marine Engineer (TME)
Executive Ship Management Private Ltd
04.2010 - 12.2010
Graduate Marine Engineer -
Samundra Institute of Maritime Studies
Bachelor of Mechanical Engineering -
Shri Andal Alagar College of Engineering
Higher secondary education -
Doveton Higher Secondary School
Secondary school education -
Doveton Higher Secondary School