JITENDRA YADAV
SENIOR MANAGER
Mumbai
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
RELATIONSHIP MANAGER
HDFC BANK LTD
12.2006 - Current
- Managing HNI/ULTRA HNI customer and Managing a Portfolio over 150cr
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Maintained knowledge on banking products and distribution to provide optimal service support
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout resolution process
Education
P.G. IN ARTS -
PURVANCHAL UNIVERSITY
JAUNPUR 01.2005 - 05.2007
B.E -
PURVANCHAL UNIVERSITY
JAUNPUR 12.2005 - 05.2005
HSC -
UP Board
JAUNPUR 06.2002 - 04.2004
SSC -
UP Board
JAUNPUR 01.2000 - 05.2000
Skills
- Fast Learner
- Ability to Work Under Pressure
- Communication Skills
- Customer Service
- Sales
- Retail Banking
Relationship Management
Accomplishments
MDRT, 6 TIMES
Timeline
RELATIONSHIP MANAGER
HDFC BANK LTD
12.2006 - Current
B.E -
PURVANCHAL UNIVERSITY
12.2005 - 05.2005
P.G. IN ARTS -
PURVANCHAL UNIVERSITY
01.2005 - 05.2007
HSC -
UP Board
06.2002 - 04.2004
SSC -
UP Board
01.2000 - 05.2000
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