GURPREET SINGH
Relationship Manager
DELHI
Summary
With over 12 years of experience Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
1
1
Certificate
Work History
Relationship Manager
Lexus New Delhi
Delhi
03.2022 - Current
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Maintained up-to-date knowledge and performed competitor analysis.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
AGM- Sales
Deutsche Motoren
Delhi
09.2016 - 03.2022
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Researched competitors' activities and products to uncover new trends
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Established goals and KPIs for sales representatives and reviewed monthly performance.
Senior Relationship Manager
Maruti Suzuki Nexa
Delhi
05.2015 - 09.2016
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Sales Manager
Audi Delhi West
Delhi
11.2012 - 05.2015
- Attending to clients (individuals/corporate clients) concerns & complaints and undertaking steps for effectively resolving them.
- Interacting with the customers to gather their feedback regarding the products’ utilities.
- Analyzed sales and marketing data for improved strategies.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Sales Consultant
Galaxy Toyota
Delhi
12.2010 - 11.2012
- Understanding & applying the sales & finance schemes to market the concept of rate of interest of different banks
- Involved in making cold calls, collecting data base and following up with the clients
- Independently ensuring quality services for customer enquiries/ grievances & closing the deal
- Offered comprehensive knowledge of vehicle operations and brand features.
Education
10+2 -
Guru Harkishan Public School
New Delhi 04.2004 - 03.2007
B. Com -
Delhi University
04.2007 - 02.2011
MBA -
Sikkim Manipal University
New Delhi 04.2011 - 12.2013
Skills
Fast Learner
Accomplishments
- Audi Kick Start
- Audi Product Module Advance
- Audi Sales Process and Behavioral Skills
- BMW Sales Consultant Boot Camp
- BMW Sales Consultant Foundation
- BMW RCI Achiever Award 2017
- Won Overseas Trip from BMW
- Omotenashi Training from Lexus
Certification
Certified BMW Sales Manager
Timeline
Relationship Manager
Lexus New Delhi
03.2022 - Current
Certified BMW Sales Manager
07-2018
AGM- Sales
Deutsche Motoren
09.2016 - 03.2022
Senior Relationship Manager
Maruti Suzuki Nexa
05.2015 - 09.2016
Sales Manager
Audi Delhi West
11.2012 - 05.2015
MBA -
Sikkim Manipal University
04.2011 - 12.2013
Sales Consultant
Galaxy Toyota
12.2010 - 11.2012
B. Com -
Delhi University
04.2007 - 02.2011
10+2 -
Guru Harkishan Public School
04.2004 - 03.2007
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