Hi, I’m
JITESH CHAURASIA
Senior Manager
New Delhi
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I have an overall 13 years of experience in the field of Loan IQ, Financial Spreading and Operations Management.
Overview
13
years of professional experience
5
years of post-secondary education
2
Languages
Work History
NatWestGurugram
Manager/Senior Manager
09.2017 - Current
Job overview
- Managed a team of 18 members for Spreading of financial accounts and Portfolio Support
- Expertise in Operations Management
- Manage service delivery and meet customer requirements as per agreed SLAs
- Handle escalation, deal with issues (people/process/technology) and resolving the same
- Work cross-functionality with business partners to effect change via people, policy and/or system changes with the end-customer in mind
- Ensuring that the operation functions are run effectively and efficiently
- Performance Management of the team by making sure that we achieve the desired quality.
Bank of AmericaGurugram
Team Leader
04.2016 - 09.2017
Job overview
- Suggesting various process improvement points
- Clearing all the past dues and recon of the portfolio
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
JP Morgan IndiaBengaluru
Operations Analyst/Team Leader
07.2013 - 04.2016
Job overview
- Handling the team to make sure work is efficiently done within the SLAs
- Became point of contact for resolving all the queries of the team
- Performing Margin Changes, Cost Centre Changes & Pricing Change Transactions.
- Providing support end to end in daily activities like Rollovers, Payments and Advances.
Cognizant Global Services Pvt LtdBengaluru
Senior Analyst
08.2011 - 03.2013
Job overview
- Validated results and performed quality assurance to assess accuracy of Invoices.
Affiliated Computer Services LtdBengaluru
Associate
06.2010 - 06.2011
Job overview
- Performing check on MEC for 26 Organizations of GE on the prescribed date.
- Resolving queries raised by clients, regarding Purchase Order Invoices.
Education
International Business School of Management, MSBangalore, Tamil Nadu
MBA from Finance
08.2009 - 07.2011
Rajiv Academy For Technology And Management Mathura Affiliated To Agra University
BBA from Finance & Marketing
08.2006 - 07.2009
Skills
LoanIQ
Well versed with MS Office
Operations management
Verbal and written communication
Strategic planning
Staff Management
Accomplishments
- Awarded Best Manager based on the feedback from the team in Natwest.
- Awarded Best Performer in the process in Bank of America
- Awarded as Best Team Leader in JP Morgan India
- Awarded Two Times Best Performer in the Process in JP Morgan India
- Awarded Best Performer in the Process in Cognizant Technology Solutions.
Timeline
Manager/Senior Manager
NatWest
09.2017 - Current
Team Leader
Bank of America
04.2016 - 09.2017
Operations Analyst/Team Leader
JP Morgan India
07.2013 - 04.2016
Senior Analyst
Cognizant Global Services Pvt Ltd
08.2011 - 03.2013
Associate
Affiliated Computer Services Ltd
06.2010 - 06.2011
International Business School of Management, MS
MBA from Finance
08.2009 - 07.2011
Rajiv Academy For Technology And Management Mathura Affiliated To Agra University
BBA from Finance & Marketing
08.2006 - 07.2009