Jitesh Gharat

• Responding to inquiries from all the customers in the most efficient manner.
• Regular updates and follow-up with clients, liners, shipping lines, and other service providers.
• Proficient with the various stages and procedures involved in CIS trade.
• Maintaining data of all clients, potential clients, and updating the ERP system.
• Up-to-date reporting to clients with the cargo status pertaining to various shipments.
• Other than completing my responsibilities as customer service, I was able to learn and excel in pricing, operations, and inside sales.

• Company Overview: Shipping and Logistics.
• Responding to enquiries from all the customers in the most efficient manner.
• Regular updates and follow-up with clients, liners, shipping lines, and other service providers.
• Proficient with the various stages and procedures involved in CIS trade.
• Maintaining data of all clients, potential clients, and updating the ERP system.
• Up-to-date reporting to clients with the cargo status pertaining to various shipments.
• Other than completing my responsibilities as customer service, I was able to learn and excel in pricing, operations, and inside sales.

This is an operational position, and the scope of the role is to control the quality of cargo carting without any pilferage. After customs clearance, the role involves consoling and planning according to the consignee's SOP and stuffing containers according to the planned vessel within the assigned duration, operating in the yard, managing the warehouse, and coordinating logistics operations of cargo and containers in a timely, effective, and safe manner with the coordination of the team.