Charu Charan Dash
Senior Executive Customer Support
Noida
Summary
Dynamic senior executive with a solid background in customer support and business development, resulting in a 20% increase in client acquisition and 15% revenue growth in just six months. Strong focus on customer satisfaction, achieving a 25% improvement through personalized solutions. Expertise in account management and technical support, streamlining workflows and minimizing downtime. Efficiently manages over 100 daily customer inquiries, strengthening client relationships and promoting sustained business growth.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Senior Executive
TELUS International
06.2023 - 07.2026
- Coordinated seller onboarding processes to enable smooth integration and account setup.
- Handled billing-related inquiries and discrepancies to uphold accuracy in financial records.
- Identified and resolved app and website issues to optimize user experience and decrease downtime.
- Facilitated extensive API support to strengthen seamless third-party integrations.
- Facilitated resolution of platform-related challenges through effective technical support.
Senior Customer Service Executive
Iqor India services
10.2024 - 01.2025
- Addressed customer inquiries regarding order status, ensuring prompt and precise responses.
- Oversaw order tracking and resolved refund issues, boosting customer satisfaction
- executed account management tasks, addressing customer account-related concerns
- Cultivated strong interpersonal skills while delivering proactive solutions to customer challenges.
Customer Care Executive (Account Ownership)
Energizer
03.2023 - 09.2024
- Streamlined account recovery and verification processes to resolve customer issues
- Partnered with cross-functional teams to refine account management workflows, boosting operational efficiency
Business Development Executive
MYJOB Services Pvt Ltd
07.2022 - 12.2022
- Directed business development strategies resulting in 20% growth in client acquisition within six months through focused outreach and strategic alliances.
- Formulated and executed innovative sales strategies driving 15% revenue growth and expanding customer base across key market segments.
- Nurtured robust client relationships through tailored solutions elevating customer satisfaction scores by 25% and promoting long-term business retention
Customer Care Executive
Transsion
09.2020 - 02.2021
- Facilitated exceptional customer service through effective assistance with client order inquiries and tracking details.
- Resolve technical challenges related to phones and accessories, ensuring prompt and accurate solutions for customers.
- Amplified customer satisfaction by fostering proactive engagement and delivering clear communication
- Tracked thorough records of customer interactions and problem resolutions within CRM system, enhancing continuous improvement efforts.
Education
Bachelor of Computer Applications -
J B Knowledge Park
Faridabad12.2022
12th - PCB
Maharishi Vidya Mandir
Noida01.2019
Skills
Client support
Customer service
Query resolution
Customer loyalty
Client satisfaction
Customer relationship management
Customer service
Chat process optimization
Email processing
Voice processing
Integrated workflow
Seller onboarding process
IT support
API development
Billing assistance
Account management
Client relationship management
Accomplishments
- Revenue Growth Leadership: Led team to achieve 15% revenue growth in 6-month period.
Timeline
Senior Customer Service Executive
Iqor India services
10.2024 - 01.2025
Senior Executive
TELUS International
06.2023 - 07.2026
Customer Care Executive (Account Ownership)
Energizer
03.2023 - 09.2024
Business Development Executive
MYJOB Services Pvt Ltd
07.2022 - 12.2022
Customer Care Executive
Transsion
09.2020 - 02.2021
Bachelor of Computer Applications -
J B Knowledge Park
12th - PCB
Maharishi Vidya Mandir