Summary
Overview
Work History
Education
Skills
Personal Information
Projects
Achievements
Timeline
Generic
Jitesh Gulati

Jitesh Gulati

Delhi

Summary

Dynamic Customer Service Analyst with a proven track record in analyzing customer feedback to drive strategic improvements. Demonstrated ability to evaluate data and identify trends, resulting in enhanced customer satisfaction and operational efficiency. Recognized for strong problem-solving skills and fostering positive team dynamics, contributing to improved customer relations. Seeking to leverage expertise in a challenging role that promotes personal and organizational growth.

Overview

9
9
years of professional experience

Work History

Customer Service Analyst

Accenture Solutions Pvt. Ltd.
03.2018 - Current
  • Providing an excellent customer service experience to every single chat.
  • Resolving customers queries and issues at their first point of contact while maintaining an average AHT of 15 to 18 minutes.
  • Delivering productivity above 90% to ensure on-time deliverables while utilizing the resources efficiently.
  • Follow up with other teams, and escalate cases as and when required.

Customer Service Representative

Concentrix Daksh Services India Pvt. Ltd.
05.2016 - 05.2017
  • Helped the customers over the chat with their queries related to device features, billing, and monthly plans.
  • Participated in training sessions to enhance product knowledge and customer service skills.
  • Managed sensitive customer information with discretion, adhering to data protection regulations.
  • Processed customer payments and facilitated the setting up of direct debits to complete transactions.

Education

Bachelor of Arts - Humanities

School Of Open Learning Delhi University
New Delhi
01.2015

12th - Humanities

Lilawati Vidya Mandir Sr. Sec. School
2010

10th - Humanities

Lilawati Vidya Mandir Sr Sec School
2008

Skills

  • Auditing
  • Process Improvement
  • Performance evaluation
  • Communication
  • Teamwork

Personal Information

  • Nationality: Indian
  • Marital Status: Single
  • Gender: Male
  • Date of Birth: 12/12/1991

Projects

  • Google Fi (Virtual Network Provider in USA)
  • Google Cloud PLSS
  • Google Cloud PSD
  • Sprint (Network Provider in USA)

Achievements

  • Star Performer FY
  • Best Performer of the month
  • Best Floor Walker of the month

Timeline

Customer Service Analyst

Accenture Solutions Pvt. Ltd.
03.2018 - Current

Customer Service Representative

Concentrix Daksh Services India Pvt. Ltd.
05.2016 - 05.2017

Bachelor of Arts - Humanities

School Of Open Learning Delhi University

12th - Humanities

Lilawati Vidya Mandir Sr. Sec. School

10th - Humanities

Lilawati Vidya Mandir Sr Sec School

Similar Profiles

CREATE PROFILE
Jitesh Gulati