Jitesh Shewaramani
Ajmer
Summary
Results-driven Customer Service Associate with a proven track record of achieving 88% above performance metrics. Skilled in empathy, active listening, and effective problem solving, ready to enhance customer satisfaction and retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Subject Matter Expert
AMAZON DEVELOPMENT CENTRE (INIDA) PVT. LTD.
Remote
05.2025 - Current
- Facilitated training sessions for new hires in small groups to enhance onboarding.
- Offered real-time chat support while new hires engaged with customers.
- Supported new hires in meeting performance goals and establishing presence within the organization.
Customer Service Associate
AMAZON DEVELOPMENT CENTRE (INDIA) PVT. LTD.
07.2023 - Current
- Responded to customer inquiries in a timely and professional manner via calls and emails.
- Troubleshoot customers' issues and provide solutions.
- Managed high call volume with exceptional time management skills, minimizing wait time for customers in queue.
- Achieved consistently high levels of customer satisfaction by prioritising empathy, patience and effective problem solving skills during interactions.
- Resolve customer complaints and disputes.
- Follow up with customers to ensure maximum satisfaction.
- Average Call Handling Time- 4.3 Minutes (Efficiency) with 88% above performance metrics (Quality) till date.
- Skills Handled- Prime, Large Appliances and Primary, Fresh, Shipping and Delivery Support .
- Customer Base- India and North America
Business Development Associate
Think And Learn Pvt. Ltd. (BYJU’S)
07.2022 - 11.2022
- Making leads.
- Outbound calls with 3 hours a day (calling time).
- Cold Calling.
- Customer’s Queries.
- Customer Acquisition.
- Customer Retention.
- Closing deals and achieving targets with an average of 2.0 lacks weekly.
Business Development Trainee
Think And Learn Pvt. Ltd. (BYJU’S)
04.2022 - 06.2022
Trainee
The Oberoi, Gurugram
06.2016 - 11.2016
- Worked in 4 major departments in the hotel.
- [Food and Beverage Services, Housekeeping, Front Office, Kitchen Operations].
- Was responsible for upselling drinks at the bar.
- Handled check-in and checkout operations.
Education
B.Sc. - Hospitality Management
International Institute of Hotel Management
Jaipur 06.2018
High School -
St. Stephen’s School
AjmerSkills
- Confidence and persistence
- Service Oriented
- Negotiation
- Team Work
- Empathy and active listening
- Attention to detail
- Customer Retention
- Effective Communication (Verbal and Written)
- Work Ethics
- Collaboration and Interpersonal Skills
- Manipulation
- Networking with people
Certification
- WSET (Wine and Spirit Education Trust) level1 certified
- SOAR certificate from The Oberoi
- National Service Scheme Certificate
- Advanced Diploma in International Hospitality Management
Languages
Professional Working Proficiency, Professional Working Proficiency, Native Proficiency
Hobbies and Interests
- Playing Chess and Badminton
- Reading non-fiction books and newspapers
- Playing various Musical Instruments
- Organizing things
- Walking and Fitness
- Observing personality traits
- Discovering Whiskies
- Café Hopping
References
Available on request
Timeline
Customer Service Subject Matter Expert
AMAZON DEVELOPMENT CENTRE (INIDA) PVT. LTD.
05.2025 - Current
Customer Service Associate
AMAZON DEVELOPMENT CENTRE (INDIA) PVT. LTD.
07.2023 - Current
Business Development Associate
Think And Learn Pvt. Ltd. (BYJU’S)
07.2022 - 11.2022
Business Development Trainee
Think And Learn Pvt. Ltd. (BYJU’S)
04.2022 - 06.2022
Trainee
The Oberoi, Gurugram
06.2016 - 11.2016
B.Sc. - Hospitality Management
International Institute of Hotel Management
High School -
St. Stephen’s School
Similar Profiles
BALAJI MBALAJI M
CXQO associate at Amazon Development Centre India Pvt. Ltd.,CXQO associate at Amazon Development Centre India Pvt. Ltd.,
Amit TakalkarAmit Takalkar
Device, Digital & Alexa Support Ops D2TS GrpM at Amazon Development Centre (India) Pvt. Ltd.Device, Digital & Alexa Support Ops D2TS GrpM at Amazon Development Centre (India) Pvt. Ltd.
Sree Somasekhar ManchiliSree Somasekhar Manchili
L6 Manager, Finance Management at Amazon Development Centre Pvt. LtdL6 Manager, Finance Management at Amazon Development Centre Pvt. Ltd
Dr. NEHA NIRWANDr. NEHA NIRWAN
Admin Head Science at V.S. PATEL COLLEGE OF ARTS & SCIENCE, BILIMORAAdmin Head Science at V.S. PATEL COLLEGE OF ARTS & SCIENCE, BILIMORA
Ankit SharmaAnkit Sharma
Planning Manager at Sanmarg Projects Pvt LtdPlanning Manager at Sanmarg Projects Pvt Ltd