Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
SHIVAM SEN

SHIVAM SEN

Subject Matter Expert
Greater Noida

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Subject Matter Expert

TaskUs India Pvt. LTD
Indore
06.2021 - Current
  • Working as Subject matter expert since November 2022.
  • Handling Team strength of 16.
  • Providing real time support on process knowledge.
  • Managing team data.
  • Providing 1-1 feedbacks.
  • Daily standup.
  • Coaching sessions.
  • Refresher sessions.
  • Providing input's into process development.
  • Auditing Team Error and Raising disputes.
  • Sharing Real time process updates.

Customer Care Executive

Amazon Development Center India PVT. LTD
Jaipur
09.2018 - 06.2021
  • Resolving customer problems via Chat, Email, Call
  • Handle escalated customer issues
  • Share real time business issues
  • Assist new hires with there problems
  • Maintaining Team performance reports
  • Supported in Virtual Operation Technical Support
  • Cross-Skilled in Various LOB's
  • Completed Buddy-up program
  • Supported Spanish Language Email Support.

Seller Support Executive

Teliperformance
Jaipur
08.2017 - 03.2018
  • Supported Seller of Amazon for North America region
  • Handling Seller Queries via Email & Outbound Call.

Technical Support Executive

Teliperformance
Jaipur
05.2016 - 12.2016
  • Handling Technical Issues for Nokia Lumia over Calls.

Education

Secondary School -

New English Sr. Sec. School
Jaipur
06.2011 - 06.2011

High School Diploma -

New English Sr. Sec. School
Jaipur
07.2012 - 07.2013

Skills

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Timeline

Customer Service Subject Matter Expert

TaskUs India Pvt. LTD
06.2021 - Current

Customer Care Executive

Amazon Development Center India PVT. LTD
09.2018 - 06.2021

Seller Support Executive

Teliperformance
08.2017 - 03.2018

Technical Support Executive

Teliperformance
05.2016 - 12.2016

High School Diploma -

New English Sr. Sec. School
07.2012 - 07.2013

Secondary School -

New English Sr. Sec. School
06.2011 - 06.2011
SHIVAM SENSubject Matter Expert