Summary
Overview
Work History
Education
Skills
Hobbies and Interests
PERSONAL DETAILS
Timeline
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Tapesh Kumawat

Jaipur

Summary

Dedicated and experienced Subject Matter Expert with over 5 years in technical support, specializing in Adobe software. Recognized for exceptional problem-solving skills, customer service excellence, and mentoring junior team members.

Overview

7
7
years of professional experience

Work History

Customer Service Subject Matter Expert

Teleperformance Pvt. Ltd.
07.2018 - Current
  • Promoted to Subject Matter Expert due to consistent performance excellence.
  • Provided expert-level support for Adobe products, resolving client inquiries efficiently.
  • Mentored new hires and junior staff, fostering a culture of learning.
  • Addressed complex software issues, leading to improved customer satisfaction outcomes.
  • Contributed to knowledge base improvements by maintaining comprehensive process documentation.

Education

Bachelor of Commerce (B.Com.) - undefined

Rajasthan University

Senior Secondary - CBSE

Mahaveer Public School
01.2012

Secondary Education - Rajasthan Board

01.2010

Skills

  • - Technical Support & Troubleshooting
  • - Customer Service Excellence
  • - Team Mentoring & Leadership
  • - Software Installation & Configuration
  • - Performance Metrics Management
  • - Communication & Interpersonal Skills

Hobbies and Interests

Hobbies: Playing Cricket, Social Media, Watching Movies

PERSONAL DETAILS

  • Date of Birth: 13 November 1993
  • Marital Status: Married
  • Location: Jaipur, India

Timeline

Customer Service Subject Matter Expert

Teleperformance Pvt. Ltd.
07.2018 - Current

Bachelor of Commerce (B.Com.) - undefined

Rajasthan University

Senior Secondary - CBSE

Mahaveer Public School

Secondary Education - Rajasthan Board

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Tapesh Kumawat