Vaibhav Meena
SME
Jaipur,RJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Conscientious subject matter expert with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Diligent Job Title brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Subject Matter Expert
Teleperformance
Jaipur, Rajasthan
09.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
12th - PCM
St.stephens School
Ajmer 05.2016 - 08.2017
B.tech - Computer Science
Global Technical College
Jaipur 08.2016 - 08.2020
Skills
Sales expertise
Good listening skills
Creative problem solving
Administrative support
CRM
Technical Support
Team Building
Training and mentoring
Timeline
Customer Service Subject Matter Expert
Teleperformance
09.2020 - Current
B.tech - Computer Science
Global Technical College
08.2016 - 08.2020
12th - PCM
St.stephens School
05.2016 - 08.2017