SOURABH AGGARWAL
New Delhi
Summary
Productive and service-oriented sales consultant with 8 years of experience in relaying detailed and accurate product information to potential customers and successfully closing sales .
Looking for an opportunity to utilize strength to build career that would intrinsically help in achieving greater practical excellence in technical domain, exceptional hardworking nature along with good communication skills to explore the requirement and come with innovative solutions.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Customer Service Subject Matter Expert
Employer
03.2024 - Current
- Interacted with customers via phone calls or online chats in order to address their inquiries efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Quality auditing of chats on daily basis of the team.
- Reviewed existing processes, procedures for handling customers' inquiries, complaints regularly and identified opportunities for improvements where necessary.
- Provided guidance and assistance to junior level staff members when needed.
- Conducted regular performance reviews of customer service team members to identify areas for improvement.
- Participated in cross-functional meetings with senior management teams from different departments in order develop strategies for improving overall efficiency of the organization's customer service operations.
- Managed a team of 40+ customer service representatives while ensuring they adhere to all relevant policies and regulations.
Assistant Manager
BathXpertz- Bathtech Technologies Pvt.Ltd.
08.2023 - Current
- Giving virtual presentations, demonstrate and sell products and services to potential buyers, and negotiate sales terms.
- Superb interpersonal skills, including ability to quickly build rapport with customers
- Coordinating sales efforts with marketing programs
Senior Sales Executive
The Sanitary Emporium
01.2016 - 07.2023
- Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction
- Interacting with customers at our location also, providing customer service and support needed to generate and close sales
- Greeting and assisting customers when they arrive at the store to make them feel welcome and establishing rapport with them
- Selling products or services to customers, and representing the brand
- This includes asking questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships
- Conduct price and feature comparisons to facilitate selling and upselling and cross selling.
Intern
Global Nexus
07.2015 - 09.2015
- Assisted in client servicing, operations and vendor management for Political events
- Apart from internship, also choreographed and organized social events successfully.
Education
Post Graduation Diploma Course in Event Management -
Livewires, South Extention Phase-2, New Delhi
B. Com (PROGRAMME) -
RAMANUJAN COLLEGE (University of Delhi)
AISSCE (Commerce) -
Kalka Public School (New Delhi)
AISSE -
Kalka Public School (New Delhi)
Skills
- Hard worker
- Self-motivated
- Flexible
- P>Patience
- Complaint Handling
- Cultural Awareness
- Empathy Display
- Positive and professional
- Problem-solving abilities
- Sales expertise
- Customer consulting
- Client Relations
Languages
- English
- Hindi
- Rajasthani
Timeline
Customer Service Subject Matter Expert
Employer
03.2024 - Current
Assistant Manager
BathXpertz- Bathtech Technologies Pvt.Ltd.
08.2023 - Current
Senior Sales Executive
The Sanitary Emporium
01.2016 - 07.2023
Intern
Global Nexus
07.2015 - 09.2015
Post Graduation Diploma Course in Event Management -
Livewires, South Extention Phase-2, New Delhi
B. Com (PROGRAMME) -
RAMANUJAN COLLEGE (University of Delhi)
AISSCE (Commerce) -
Kalka Public School (New Delhi)
AISSE -
Kalka Public School (New Delhi)
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