Jitesh Vernon Asna
Vadodara
Summary
Versatile Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimising operations and motivating employees while establishing market dominance with an experience of more than 15 years.
Overview
18
18
years of professional experience
Work History
AVP US HR/Operations
SOFTNICE INDIA PVT LTD
Vadodara
05.2022 - Current
- Spearheading the Entire US HR / Legal / Immigration Division
- Managed US HR operations, ensuring compliance with company policies and enhancing operational efficiency.
- Engaged with various MSP/Implementation Partners and Direct Clients for their specific requirements through existing business's.
- Driving the Accounts receivable’s and Collections for disputed assignments
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Managed stakeholder relationships to ensure effective communication and collaboration.
- Developed strategic plans to align with company goals and market trends.
- Implemented process improvements to streamline operations and reduce costs.
- Oversaw budget management and resource allocation for multiple initiatives.
- Facilitated training sessions to enhance team skills and performance standards.
- Analyzed market data to inform decision-making and strategy development.
- Coordinated project timelines and deliverables to meet organizational deadlines.
- Led weekly status meetings with project teams in order to track progress against milestones.
- Provided leadership, direction, guidance, and support to team members on a daily basis.
- Assisted in developing business cases for proposed projects or initiatives.
- Collaborated with senior management to identify cost-saving opportunities and develop strategies for achieving financial objectives.
- Reviewed existing policies and procedures related to operations, finance, human resources.
Customer Support Lead
IDM Works
12.2020 - 05.2022
- Leading the Customer Support Lead team for MSP Vertical
- Provide real time resolution on a wide range of technical and non-technical customer issue
- Deliver in a 24
- 7 shift mode including night shift
- Look into the reported issue and address it within agreed SLA's.
- Resolving L1 &L2 service requests
- Update Log notes in ticketing tool, reply to customers queries
AVP LEGAL & COMPLIANCE
RANG TECHNOLOGIES
08.2020 - 10.2020
- Handling Legal and Compliance department for entire Staffing Vertical.
- Internally managing the overall compliance for Domestic and US Business.
- Coordinating all aspects of the contingent workforce Staffing.
- Led all people management, coaching and development, training, and other applicable processes on Legal to recruitment, sales and HR/Immigration team
- Spearheading the Automation process for the company on Reporting and Compliances for employees & consultants.
AVP HR/Operations
SOFTNICE INDIA PVT LTD
06.2016 - 07.2020
- Handling Strategic Planning, Business development, operations and overseeing services & offerings.
- Drove and coordinated all aspects of the contingent workforce staffing program and processes, while consistently exceeding SLA requirements via partnership with internal HR operations and collaboration with legal, procurement, and risk management to develop, revamp, refine and implement people/workforce management programs optimizing contingent hiring and Permanent Hiring.
- Led all people management, coaching and development, training, and other applicable processes.
- Managed all client operations and service aspects, while spearheading program implementation, direction, quality and compliance program adherence; delivered semi-annually business reviews to stakeholders.
- Define Employee Value Proposition (EVP) and drive cultural change through engagement framework.
- Continuously reviewed, identified, developed and implemented improvements to the client's contingent workforce program in order to increase efficiencies and optimize processes.
- Monitoring internal HR systems, databases & key HR metrics
- Focusing and maintaining the top line and bottom line are enact with the organizational goals
- Honored with Business Trip to US to attend and meet the various end clients and employees for better delivery enhancement in 2016 and 2018
- Managed employee relations, addressed/resolved issues and supported overall revenue environment by $20M in 2016 to $43M in 2019.
- Improved the receivables TAT to 100% for the years 2016-17-18-19 i.e from 60 days to 30 days.
- Single handedly the Implementation of ISO 9008:2015 and ISO 27000 for Pune Location
Manager HR/Admin
SOFTNICE INDIA PVT LTD
12.2011 - 05.2016
- Singly handedly the entire HR Operations for SoftNice from scratch, Spearhead HR policies and the Infrastructure services from nethermost to 4 major strategic BU in India.
- Providing a full range of HR & Administrative support to the CEO while defining the Vision Mission and Objective in accordance with Company Goals.
- Ensure policies and procedures, HR actions and reporting are in compliance
- Formulate long-term plans for the development and motivation of Teams in Operations/Recruitment and Sales.
- Assist in resolving issues such as disciplinary actions, employee complaints and terminations.
BUSINESS MANAGER
CMTC
01.2011 - 11.2011
- Was involved in penetrating the overall services and thereby increase the revenue of the Organization
- Open new avenues and destinations for medical services by empanelment of various nearby industries.
- Able to open to the two different departments Orthopedics and Neonatal service.
- Improve the operating margins by 35% for Pharmacy which was earlier running at 15%
BUSINESS DEVELOPMENT MANAGER
ULDQS PVT LTD.
12.2010 - 01.2011
- Ensuring the smooth functioning of the Business Development in M.P & Chhattisgarh States.
- Providing training for the Quality Registration Services & Business Development for SME and Large Scale Industries for their System Certification and Up-gradation.
- Meeting client requirement with the new standards in the process of Quality Management System.
- Conducting training and workshops for various ISO standards Specially for Quality Managerial Services.
- Acquisition of new clients by providing regular updates on ISO Standards and Conducting Awareness Program on Various Standards.
- Ensured the promotion of various services; Certification Services, Knowledge Solution Services, Evaluation Services, Internal Auditor Training Programs, Advisory Services & Specialized Services.
- Monitor conformance to policies, and performance against the plans.
- Rejuvenate the UL DQS brand in MP and Chhattisgarh by organizing various Seminar and camps on Integrated Management Systems and help to regain the Visibility of the brand by various Promotional activities like conducting Safety Audit and energy audit with our internal auditors.
- Major client Serve National Steel , Ruchi Soya, Dalutram Industries
BRANCH RELATIONSHIP MANAGER
KOTAK MAHINDARA BANK
06.2007 - 04.2009
- Responsible for increasing Business Through Retail Liabilities Branches, DSA's and DST's
- Handled a team of DSA & DST for Mortgage Business and to recruit, train, supervise and motivate them to deliver. Foster to enhance the business through open market channels in Mumbai particularly looking for the Western Suburbs.
- Handled the 6 Retail Liabilities Branches at Pune for Target accomplishment of Mortgages Business.
- Achieved best BRM Acclamation award for cross selling of various Investment products such as Mutual funds, Insurance, SIP, TD & CASA
- Done two cases of above 1cr within six months of main stream business
- Mahesh Murthy of 'PinStrom' Bandra (LAP) March 2008
- Ramesh Lamba of 'I gifting' Andheri (BT and Top up) Nov 2007
Education
MPM -
Poona University
01.2007
PGDM-Finance -
SIBAR
Pune01.2007
M.Com - Banking and Financial Services
Maharaja Sayajirao University of Baroda
01.2003
B.Com - Accounts and Auditing
Maharaja Sayajirao University of Baroda
01.2001
Skills
- Human Capital Development
- Conflict resolution
- Business nesting
- Crisis management
- Distribution strategy
- Revenue generation & forecasting
- Cross-functional team coordination
- Immigration
- Payroll administration and timekeeping
- EVP
- Change Management
- HR Automation
- Performance Management Systems
- Employee Branding
- Legal Compliances
- Facilities Management
- Stakeholder engagement
- Procurement Management
- Performance management
Languages
- English
- Hindi
- Gujarati
Personal Information
- Date of Birth: 05/21/80
- Visa Status: B1/B2
Additional Qualifications
- Certificate in HR and Digital Transformation by SHRM
- Certified HRBP
- Certificate in Human Resources: Using Metrics to drive the HR Strategy
- Audit Training in Quality Managerial Services i.e., ISO 9001:2008 and ISO14000:2004
Languages
Hindi
First Language
English
Proficient
C2
Gujarati
Intermediate
B1
Timeline
AVP US HR/Operations
SOFTNICE INDIA PVT LTD
05.2022 - Current
Customer Support Lead
IDM Works
12.2020 - 05.2022
AVP LEGAL & COMPLIANCE
RANG TECHNOLOGIES
08.2020 - 10.2020
AVP HR/Operations
SOFTNICE INDIA PVT LTD
06.2016 - 07.2020
Manager HR/Admin
SOFTNICE INDIA PVT LTD
12.2011 - 05.2016
BUSINESS MANAGER
CMTC
01.2011 - 11.2011
BUSINESS DEVELOPMENT MANAGER
ULDQS PVT LTD.
12.2010 - 01.2011
BRANCH RELATIONSHIP MANAGER
KOTAK MAHINDARA BANK
06.2007 - 04.2009
MPM -
Poona University
PGDM-Finance -
SIBAR
M.Com - Banking and Financial Services
Maharaja Sayajirao University of Baroda
B.Com - Accounts and Auditing
Maharaja Sayajirao University of Baroda