Jitesh Vyas
Pune
Summary
Customer service professional with 5+ years of experience, adept at handling customer inquiries and resolving issues. Seeking a long-term role in a dynamic company where I can contribute to organizational goals, leveraging my skills in a collaborative and innovative environment for mutual growth.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Associate
Amazon Development Center
Pune
07.2018 - Current
- Deliver exceptional customer service with a focus on first-call resolution.
- Direct and coordinate with internal departments to resolve customer issues efficiently.
- Handle customer complaints professionally, addressing billing concerns through refunds or returns.
- Manage financial aspects, determining charges for services, and processing payments.
- Contribute to special projects for new launches, providing customized support.
- Monitor and improve customer satisfaction levels through strategic initiatives.
- Develop effective strategies for handling challenging interactions with irate or problematic customers.
Education
Bachelor in commerce -
Savitribai Phule University
Pune03-2017
Skills
- Excellent Communication
- Amiable
- Good problem-solving ability
- Flexible
- Adaptability
- Time management
- Progressive
- Customer oriented
- Good listener
- Highly organized and attentive to details
Rewards And Recognition
- Selected as trainer on demand role. I was assigned 21 agents to train on for Amazon payments & process. Graduation rate was 81.82 %
- Was selected for an assignment in the program team had selected 4 associates from PNQ10 site for Amazon In payments team and I was part of the team. In this assignment we were invited to BLR02 to discuss the issues that we face Assisting customer & also understand the issues which they face while Using Amazon's services. We as a team shared some feedback to the program team to resolve the issues faced.
Timeline
Senior Customer Service Associate
Amazon Development Center
07.2018 - Current
Bachelor in commerce -
Savitribai Phule University
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