JITHIN BT
Kannur
Summary
Detail-oriented professional with strong problem-solving and data management skills. Experience in logistics and customer service, consistently achieving operational efficiencies and exceeding satisfaction targets.
Overview
11
11
years of professional experience
Work History
DG-DEMAND GENERATOR
BERGER PAINTS INDIA LTD
KANNUR
07.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Wholesale Distributor
KIWI ICECREAM
KANNUR
10.2021 - 07.2024
- Coordinated deliveries to retail clients, ensuring timely and accurate shipments.
- Assisted in maintaining warehouse organization for efficient product retrieval.
- Trained new staff on proper handling of ice cream products and safety protocols.
- Implemented quality control measures to uphold product standards during distribution.
- Communicated with suppliers to resolve issues related to stock and delivery schedules.
- Developed processes that streamlined ordering activities between customers and vendors.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Identified areas where operational efficiencies could be improved within the organization.
- Implemented marketing strategies for new product launches.
- Conducted regular reviews of customer accounts to identify opportunities for growth.
- Utilized software tools to plan and execute distribution routes.
- Managed inventory levels to ensure timely distribution of products.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
Administrative Assistant
BERGER PAINTS INDIA LTD
KANNUR
07.2017 - 07.2021
- Managed office supplies and inventory for efficient daily operations.
- Coordinated meetings and schedules for team members and executives.
- Assisted in preparing documents for internal and external communications.
- Maintained filing systems to ensure easy access to important information.
- Supported the finance department with invoice processing and record management.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Junior Sales Officer
ICICI BANK KANNUR
KANNUR
02.2016 - 10.2016
- Processed loan applications and conducted financial assessments.
- Collaborated with team members to streamline sales processes.
- Organized promotional events to increase brand visibility.
Sales Executive
KVR TATA
KANNUR
03.2015 - 12.2015
- Developed strong client relationships through regular communication and follow-ups.
- Collaborated with team members to create effective sales strategies and presentations.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
Education
SAP, MS EXCEL, MS WORD , ORACLE R12 , TALLY : Accounting - DISTANCE EDUCATION
GTECH COMPUTER EDUCATION
KANNUR03-2016
Bachelor of Commerce - CO-OPERATION
KANNUR UNIVERSITY
KANNUR07-2013
PLUS TWO - KERALA SYLLABUS
GHSS KANNADIPARAMBA
KANNUR03-2010
High School Diploma -
IMNSGHSS MAYYIL
KANNUR03-2008
Skills
- Customer relationship management
- Inventory management
- Logistics coordination
- Sales forecasting
- Process improvement
- Problem solving
- Active listening
- Data management
- Critical thinking
- Multitasking Abilities
- Training & Development
Languages
English
Intermediate (B1)
B1
Malayalam
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Accomplishments
Got best office employee award from Berger paints India ltd Kannur Depot.
Timeline
DG-DEMAND GENERATOR
BERGER PAINTS INDIA LTD
07.2024 - Current
Wholesale Distributor
KIWI ICECREAM
10.2021 - 07.2024
Administrative Assistant
BERGER PAINTS INDIA LTD
07.2017 - 07.2021
Junior Sales Officer
ICICI BANK KANNUR
02.2016 - 10.2016
Sales Executive
KVR TATA
03.2015 - 12.2015
SAP, MS EXCEL, MS WORD , ORACLE R12 , TALLY : Accounting - DISTANCE EDUCATION
GTECH COMPUTER EDUCATION
Bachelor of Commerce - CO-OPERATION
KANNUR UNIVERSITY
PLUS TWO - KERALA SYLLABUS
GHSS KANNADIPARAMBA
High School Diploma -
IMNSGHSS MAYYIL