Jithin Lukose
SENIOR MANAGER
Cherthala,KERALA
Summary
Seeking a full-time permanent position in mechanical engineering in a fast-paced organization where hard work and excellence is appreciated.
A young and dynamic professional, academically and technical proficient; B.E. in Mechanical Engineering with experience in Engineering and Production field. Possess an exceptional ability to coordinate between various departments within the organization and work collaboratively in a team environment. Able to work independently and under pressure. Proficient with computer basics such as MS Word, MS Excel, MS PowerPoint and Internet. Decisive team builder, self-starter & capacity to concentrate and work for long hours.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SENIOR MANAGER
Ess Pee Enterprises
Kerala
01.2020 - Current
- Ensure high-quality customer service delivery and consistent customer experience
- Monitor service KPIs, SLAs, and customer satisfaction metrics
- Handle escalated customer complaints and critical service issues
- Drive continuous improvement initiatives based on customer feedback
- Develop and execute sales strategies to achieve revenue and growth targets
- Lead, coach, and manage sales managers and teams to maximize performance
- Oversee sales forecasting, pipeline management, and performance reporting
- Manage key client relationships and strategic accounts
- Collaborate with marketing on campaigns, pricing, and product positioning
OPERATIONS MANAGER
Lyca mobiles
Cork
03.2014 - 01.2019
- Consulted with customers on the latest styles and trends.
- Processed all sales transactions accurately and in a timely manner.
- Built and maintained effective relationships with co-workers and senior management.
- Informed customers about all product lines and services offered by the company.
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Communicated merchandise needs and issues to appropriate supervisors in a timely manner.
- Communicated information to customers about product quality, value and style.
- Educated customers on product and service offerings.
SUPERVISOR (MECHANICAL)
Midas Mileage
Kerala
10.2011 - 09.2012
- Assessing project requirements
- Measuring the performance of mechanical components, devices and engines
- Agreeing budgets, timescales and specifications with clients and managers
- Maintaining and modifying equipment to ensure that it is safe, reliable and efficient
- Undertaking relevant research
- Producing and implementing designs and test
- Testing, evaluating, modifying and re-testing products
- Writing reports and documentation
- Providing technical advice
- Analyzing and interpreting data.
Education
Master in Business Administration - Project management
Dublin Business School
Dublin, Ireland01.2013
Bachelor of Engineering - Mechanical Engineering
Jayamatha Engineering College
Tamil Nadu, India01.2011
Skills
- Leadership
- Influencing
- Delegating
- Cross-functional team management
- Multi-disciplinary project management
Industrial engineering
Training and Development
Customer relationship management
Employee performance management
Technical documentation management
Business development
Business performance management
Microsoft Excel
Operations planning
Additional Information
Work well with vendors across commercial, private and public sectors., Take concepts to creations while effectively managing all resources., Responsible, dynamic and result oriented individual with clear vision., Exude energy and confidence, motivate and mentor team members to succeed and deliver quality work within strict specification and timelines., Very flexible, energetic and decisive team leader able to merge disparate personnel into team centered project teams., Demonstrate team-building, relationship-building and strong communication skills., Ability to learn quickly and adapt to changing environments., Able to work on own initiative and as part of a team. Proven leadership skills involving managing, developing and monitoring teams to achieve their objectives., Successfully coordinated and achieved milestone as set by client
Custom Section
Seeking a full-time permanent position in mechanical engineering in a fast-paced organization where hard work and excellence is appreciated.
Personal Information
- Date of birth: 07/24/89
- Nationality: Indian
- Marital status: Married
Languages
English
Advanced (C1)
A1
Certification
Best employee of the year
Timeline
Best employee of the year
02-2022
SENIOR MANAGER
Ess Pee Enterprises
01.2020 - Current
OPERATIONS MANAGER
Lyca mobiles
03.2014 - 01.2019
SUPERVISOR (MECHANICAL)
Midas Mileage
10.2011 - 09.2012
Master in Business Administration - Project management
Dublin Business School
Bachelor of Engineering - Mechanical Engineering
Jayamatha Engineering College