SAP ERP 74
Jithin Mathew
OTC Dispute SME
Bengaluru
Summary
Dynamic professional with expertise in order management and dispute resolution at Koch Business Solutions. Proven track record in stakeholder management and strategic thinking, enhancing operational efficiency and customer satisfaction. Strong analytical skills complemented by a commitment to training and mentoring, driving team performance and achieving organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
OTC Dispute SME
Koch Business Solutions Pvt Ltd
01.2023 - Current
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Reconcile overpayments and short payments across a wide range of customer accounts.
Global Order Management Specialist (SME)
KOCH BUSINESS SOLUTIONS INDIA PVT LTD
02.2020 - 12.2022
- Strengthened relationships with key accounts through proactive problem-solving and superior service delivery.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Identified issues, analyzed information, and provided solutions to problems.
- Created plans and communicated deadlines to complete projects on time.
Analyst
EY GDS LLP
02.2017 - 07.2019
- Handling email queries, ad-hoc requests, exceptions, and discussing with the team.
- Responsible for cash application, preparing reports of unapplied cash, and undefined reports.
- Discovered the root causes of problems and identified appropriate solutions.
- Performed quality assurance to meet appropriate standards and facilitate the improvement of processes.
- Hands-on experience with Oracle and SAP v6.0 ERP tool.
Senior Officer
ICICI Bank Ltd
12.2015 - 09.2016
- Developed and executed successful marketing campaigns for improved brand recognition and customer reach.
- Responsible for cash and customer transactions at the teller counters.
- Processed domestic and international payment transactions.
- In-depth knowledge of promoting and selling financial services to meet given sales targets.
- Helped clients in selecting important investment opportunities by assessing the short-term and long-term goals, maintaining a balance between assets and liabilities, credit, and cash transactions.
- Handling the inward and outward clearing check-related queries.
Education
MBA - Finance
Manipal University Jaipur
Jaipur, India 04.2001 -
Bachelors of Commerce - Accounting And Taxation
St. Claret College
Bengaluru, India 04.2001 -
Skills
Training and mentoring
Expertise in subject matter
Strong analytical skills
Stakeholder management
Strategic thinking
Teamwork and collaboration
Decision-making
Problem-solving abilities
Adaptability and flexibility
Analytical skills
Professionalism
Goal setting
Software
Oracle
Microsoft Excel
Power BI
Certification
Post Graduate Diploma in Banking Operations
Timeline
OTC Dispute SME
Koch Business Solutions Pvt Ltd
01.2023 - Current
Global Order Management Specialist (SME)
KOCH BUSINESS SOLUTIONS INDIA PVT LTD
02.2020 - 12.2022
Analyst
EY GDS LLP
02.2017 - 07.2019
Senior Officer
ICICI Bank Ltd
12.2015 - 09.2016
Post Graduate Diploma in Banking Operations
08-2015
MBA - Finance
Manipal University Jaipur
04.2001 -
Bachelors of Commerce - Accounting And Taxation
St. Claret College
04.2001 -
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