Jithin Mohan
Alleppey, Cherthala
Summary
Nearly 8 years of experience working within finance, telecom and e-commerce sectors. Self- motivated and highly data driven professional with expertise in developing mechanisms to drive process improvements. As a highly result oriented person with precise communication skill, I have proved to be a good problem solver with sound judgement in ambiguous scenarios. I am confident that my sense of bias for action and self-starting abilities and fast learning skills will enable me to deliver the results.
Overview
8
8
years of professional experience
Work History
L4 Channel Team Lead
Amazon
Trivandrum
06.2021 - Current
- Took leadership in implementation of several new projects in Kerala, like BGC, Compliance, Routing, Sentinel, Helmet Adherence, RCP etc.... BGC - least defects within time bound manner, Compliance – All partners in CRM terrain cleared DSP 1.0 audit, Launched routing in Kerala, cost involved was nearly 1 - 1.5 crore. Sentinel - Facial verification, Helmet Adherence, RCP - Reusable Container usage.
- Managing 6 warehouses of Amazon, with 8000 plus volume per day with nearly 35 warehouse staffs and 200 plus delivery associates. Successfully handled up-to 16000 packages in a single day.
- Coaching and mentoring of staffs and conducting engagement activities within the terrain.
- Creation of several excel reports, to analyze that data and to provide solutions to the issues.
- Continual and tactical communications on KPIs were flashed to channels partners regularly through MBR and WBR.
- Identified several new channel for delivery in timely manner and helped the channel to grow from 0% to 14%.
- Reporting Cx escalation and rescuing packages within stipulated SLA.
- Dived deep on data to create and develop processes to ensure continuous improvement of hygiene and performance metrices of EDSP stations. Eg (50 M Badscan reduction from – 6% to 3%, lowest in Kerala)
- Auditing and conducting daily business reviews proactively with associated channels and service partners for continuous quality improvement.
- Built trust with EDSP partners on planning manpower and implementing actions with a focused approach on customer obsession.
- Escalated issues to relevant teams to solve tech or related problems. Trouble shooting of these issues to find a solution from the users end.
- Enabled team on timely completion and implementation of new projects in EDSP stations and helped them to find mechanisms to implement the process successfully.
- Took leadership in communicating and training almost all major new programs in the TTY.
- Consistently insisted on high standards from partners on metrics to deliver results in timely fashion.
- Took ownership in several ambiguous scenarios with a focus on customer obsession.
- Timely responded to Cx escalations to drive customer obsession and to fix root cause of problems.
Channel Team Lead
Amazon
Trivandrum
12.2018 - 06.2021
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared variety of different written communications, reports and documents.
- Collaborated with team members to achieve target results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Manager
Idea Cellular Ltd
12.2015 - 01.2017
- Increased the market share from 40% to 45% in the assigned market area
- Demonstrated abilities to coordinate across functional levels of the organisation to resolve the customer complaints decisively
- Coordinated with DSEs and distributors to develop strategic plans to improve revenue from the assigned area
- Fortified and developed relationship with retailers to develop business
- Appointment of distributors, retailers and identifying potential market spots to open new exclusive stores
- Improved the gross activations across sites through retailers, promoters, channel partners and market activities
- Consistently achieved revenue targets by more than 5% to 10 % in the assigned market even when competitor were offering freebies
- Played a key role in launching of 4G and ensured smooth transition from 3G to 4G sim for more than 8000 customers within a period of three months
- Successfully automated new customer addition process through finger print scanning machines for more than 100 retailers in the assigned market
- Increased the revenue from the assigned market by more than 15% in a span of six months.
Branch In-charge
HDFC Asset Management Ltd
05.2013 - 12.2015
- Increased AUM of the branch from 38 crores to 46 crores
- Built an excellent rapport with Corporates, Private bankers, and IFAs to ensure smooth pipeline of deals
- Promoted and achieved new fund offer targets consistently
- Conducted meetings and presentations with corporates and banks for investments in liquid funds
- Fortified and developed the relationship with customers and distributors
- Identified prospective opportunities and added several high net worth clients and corporate clients
- Increased SIP book size of Trivandrum branch by more than 10%
- Collected and processed highest number of SIP applications in Kerala region for several contests
- Successfully increased the market share of HDFC AMC Ltd from 38% to 45%
- Achieved CPO target by more than 40%, when it was launched for the first time.
Education
Master of Science - Accounting And Finance
Dublin Business School
11.2018
PGDM - Finance
SCMS
03.2013
BBA -
University of Kerala
03.2010
Plus 2 - Commerce
Sree Narayana HigherSecondary School
Skills
- Self-Starter
- Advanced Excel
- Analytical ability
- Time management
- Interpersonal skills
- Communication skills
- Quick learner of tech
- Prioritization skills
- Critical Thinking
- Planning and Coordination
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
L4 Channel Team Lead
Amazon
06.2021 - Current
Channel Team Lead
Amazon
12.2018 - 06.2021
Assistant Manager
Idea Cellular Ltd
12.2015 - 01.2017
Branch In-charge
HDFC Asset Management Ltd
05.2013 - 12.2015
Master of Science - Accounting And Finance
Dublin Business School
PGDM - Finance
SCMS
BBA -
University of Kerala
Plus 2 - Commerce
Sree Narayana HigherSecondary School
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