Jithinraj Panicker
Summary
Dedicated professional with experience in risk operations, AML/KYC, and policy operations, seeking to apply skills and knowledge to contribute effectively in a challenging role. Proficient in project management, mentoring, training, and collaborating with teams to achieve organisation objectives. Skilled in identifying and mitigating risks, ensuring compliance with regulatory requirements, and optimizing operational processes. Committed to continuous learning and improvement in risk management while fostering a culture of collaboration and teamwork. Aiming to leverage background to protect the organisation reputation and assets while driving positive change.
Overview
6
6
years of professional experience
Work History
User Policy Operations Specialist
Stripe
07.2022 - Current
- Executing comprehensive fraud investigations and risk management evaluations to ensure the integrity of our operations
- Identifying and documenting the modus operandi employed in fraudulent activities, thereby facilitating a more robust understanding and response to such threats
- Implementing strategic risk mitigation measures to proactively prevent future fraud occurrences and safeguard the business interests
- Meticulous review of defects received by specialists due to inaccurate task execution
- Conducting root cause analyses to pinpoint the origins of errors and devise corrective strategies
- Providing constructive and regular feedback to specialists, thereby fostering performance improvement and future error prevention
- Spearheaded initiative to bridge knowledge gaps among investigation specialists
- Developed informative infographics, enhancing fraud detection efficiency
- Initiated and led creation of a cross-site educational resource
- Facilitated collaboration to identify ongoing fraud patterns, improving decision-making
- Analyzed data to assess AML/KYC risks, ensuring compliance with regulations
- Collaborated with stakeholders to improve processes and maintain confidentiality
- Ensured compliance with policies and geopolitical regulations during user onboarding
- Conducted policy reviews and developed remediation plans for high-risk merchants
- Supported bin sponsors in reviewing risky merchants, providing expert guidance
- Lead a high-performing team, ensuring timely project delivery and quality
- Managed project timelines and stakeholder communications effectively
Investigation Specialist
JPMorgan Chase
05.2021 - 12.2021
Investigation Specialist
Amazon
04.2019 - 05.2021
- During my tenure as an Investigation Specialist within the CTPS department, my primary responsibilities encompassed:
- In my capacity as a Subject Matter Expert (SME), I actively participated in defect audits, which included:
Skills
- Fraud Investigation
- Risk Management
- Compliance & Regulatory Affairs
- Project Management
- Team Leadership & Mentoring
- Process Improvement & Automation
Accomplishments
- Top performer for Amazon Peak 2019
- Stripe SDC excellence award Q2 2023
- Spearheaded automation projects to streamline operations and improve user experience.
- Implemented automation to streamline ticket management for Shopify Supportability JIRA <> Slack.
- Established and mentored a team in CDMX for User Policy Operation in Mexico.
Timeline
User Policy Operations Specialist
Stripe
07.2022 - Current
Investigation Specialist
JPMorgan Chase
05.2021 - 12.2021
Investigation Specialist
Amazon
04.2019 - 05.2021
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