Jithu John
Cochin
Summary
Dynamic analyst with proven expertise at Conduent Business Process Services, excelling in benefits administration and quality assurance. Skilled in process improvement and data reconciliation, I effectively enhance operational efficiency while ensuring 100% accuracy in reporting. Adept at stakeholder communication, I drive impactful solutions that align with organizational goals.
Overview
12
12
years of professional experience
Work History
Analyst: US Health and Welfare Benefits
Conduent Business Process Services
Cochin
07.2023 - Current
- Creating, updating and executing complex operational procedures using additional tools, while applying strong analytical, technical, theoretical and conceptual skills to perform research and analysis for onshore team, clients and or various vendors, thus meeting predefined service level agreements (SLA’s)
- Handling the tasks of developing and preparing monthly reports.
- Perform Quality analysis of mainframe files. In case of any errors querying the Sybase tables for the correct information and making the necessary updates to the files as a temporary fix and then researching on why the mainframe file did not have the information populated.
- Test file QA and signoff on new implementation and transition
- Responsible for processing Monthly Premium processing and invoicing to Client
- Weekly Payroll Processing and delivery
- Responsible for new process transition from client side.
- Quarterly reconciliation of data between Health and Welfare System with Vendor system to ensure data accuracy.
- Manages client’s overall works and activities, complying business deliverables within the scheduled SLA.
Margin Assurance Analyst
MES Enterprises
Cochin
04.2022 - 08.2023
- Building and processing reports in back-end systems from defined criteria to identify revenue and margin leakage
- Actioning margin assurance processes across customer accounts and reports to prevent or cease revenue loss
- Perform preliminary routine monthly analysis of data sets to quantify potential risks and opportunities.
- Supporting Head of and Manager of Margin Assurance to Identify areas of missed billing and conduct route cause analysis. Work with the business areas and Finance SSC to close gaps.
- Perform end to end commissions calculation process for the sales team as per the commission scheme rules, obtaining required approvals and ensuring timely payment.
- Identify opportunities to improve the existing commission process and bring additional controls.
- Managing timely resolution of ad-hoc queries from key stakeholders.
- Analysis of existing process to identify potential efficiencies
- Answer customer queries (directly or indirectly) relating to Margin Assurance recovery
- Review complaints in a timely manner and work with customers and stakeholders to resolve and communicate findings
Benefits Administration Services Associate III: US Health and Welfare Benefits
Conduent Business Process Services
Cochin
09.2016 - 03.2022
- Administering the Health Care Benefits of US Clients.
- Adding, modifying and deleting Benefit options based on the requirements or preferences made by participants due to life event changed, on premium amounts, on active work years with company, or during Open Enrollment Season.
- QA with the aid of splitter tool, AIS [Front-end of Conduent Database], SQL and lookup functions.
- Validate and cross check vendor applications with the time frame allotted and achieve 100% accuracy and turnaround time.
- Lockbox Reconciliation including check posting and validation.
- Handle client escalated issues.
- Handling E-mails and corresponding with US counterparts
Senior Operations Executive
Indian Tour Club
Cochin
07.2014 - 08.2016
- Corporate Client Handling
- MICE Handling and Coordination
- Guest Relations
- Tour Designing and Costing
- Product Development
- Destination Promotional Activities
Tour Executive
Marvel Tours
Cochin
07.2013 - 07.2014
- Tour Itinerary Preparation
- Costing of Tour Packages
- Guest Relations
- Cruise Handling
- Hotel Reservations
- Tour Agent Handling
Education
MBA - TRAVEL AND TOURISM
Kerala University
01.2013
BBA -
Mahatma Gandhi University
01.2010
Skills
- Teamwork
- Quality assurance
- Report generation
- Process improvement
- Client management
- Payroll processing
- Benefits administration
- Root cause analysis
- Data reconciliation
- Stakeholder communication
- Project management
- Attention to detail
- Problem solving
- Time management abilities
- Task prioritization
- Issue identification
- Operational efficiency
- Vendor management
- Databases: AIS
- Tools: Mainframe
- Basic SQL
- Applications: Microsoft Office (Word, PowerPoint, Excel)
Personal And Technical Skills
- Ability to work in teams and create a collaborative work environment.
- Take ownership and responsibility of assigned work.
- Ability to plan and self-organize, to complete the work within stipulated timelines.
- Quick on the update and good analytical ability.
- Adaptive and ability to make the most out of a given situation.
- Databases: AIS.
- Tools: Mainframe, Basic SQL.
- Applications: Microsoft Office (Word, PowerPoint, Excel).
References
- Mrs. Elizabeth TJ, Senior Manager, Health and Welfare Benefits Administration, Conduent Business Process Services, elizabeth.tj@conduent.com, +91 9567122022, 9847123902
- Mr. Rajiv Vyrelil, Senior Supervisor, Health and Welfare Benefits Administration, Conduent Business Process Services, rajiv.vyrelil@conduent.com, +91 9995843993
Disclaimer
I hereby declare that all the facts mentioned herein are true to the best of my knowledge and belief, and I take sole responsibility for the information provided.
Timeline
Analyst: US Health and Welfare Benefits
Conduent Business Process Services
07.2023 - Current
Margin Assurance Analyst
MES Enterprises
04.2022 - 08.2023
Benefits Administration Services Associate III: US Health and Welfare Benefits
Conduent Business Process Services
09.2016 - 03.2022
Senior Operations Executive
Indian Tour Club
07.2014 - 08.2016
Tour Executive
Marvel Tours
07.2013 - 07.2014
MBA - TRAVEL AND TOURISM
Kerala University
BBA -
Mahatma Gandhi University
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