JITHU NARAYANAN
Debt Collection Manager
Calicut,Kerala
Summary
A highly accomplished and innovative Collection Recovery Manager with 6+ years of experience in profitably handling collection processes and management for a leading bank. I have a proven track record of leading collection teams and vendors to achieve superior results in a designated region. My expertise includes implementing collection strategies, analyzing regional debt trends, and collaborating with legal teams on high-value and complex cases. I am skilled in driving operational excellence and ensuring the effective recovery of outstanding debts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Supervisor
HDBFS Ltd. (HDFC Bank)
Coimbatore, Tamilnadu
04.2020 - 11.2021
- Supervise office staff in the day-to-day functions of the department.
- Maintaining collection of data, attendance and Incentive details of executives.
- Supporting and guiding collection tele-callers for fast and accurate collection within the span of time given.
Team Leader
Emerald Associates
Calicut, Kerala
11.2021 - 07.2024
- Led cross-functional teams in the implementation of recovery initiatives, resulting in improved operational efficiency.
- Maintained detailed databases, created EXCEL spreadsheets, and tracked progress of collection objectives.
- Evaluated collections procedures to ensure compliance with regulations.
- Ability to effectively manage often complex customer matters.
Agency Collection Supervisor
Axis Bank Ltd.
Calicut, Kerala
09.2024 - Current
- Analyzed recovery data to identify trends and areas for improvement, driving strategic decision-making.
- Environment Ability to monitor collection calls, Field Visits, Collection process to ensure adherence to industry Guidelines.
- Managed Three Collection Vendors for North Kerala Districts (Thrissur to Kasargod).
- Collaborated with other departments to streamline the collection process and improve efficiency.
- Maintained an accurate list of all accounts in collections including, but not limited to the aged delinquency report, skip tracing accounts, at collection agency or attorney, repossessions and bankrupt debtors.
Education
Debt Recovery Agent (DRA) - undefined
Indian Institute of Banking & Finance: IBS
06.2021
Office Automation - undefined
Keltron Information Technology Education (KITE)
03.2008
Skills
- MS Office Suite
- Sales Force
- CRM
- Finnone
- Leadership
- People Management
- Critical Thinking
- Problem Solving
- Strategic Planning
- Influence & Leading
- Stress Tolerance
- Communication
- Presentations Skills
- Collaboration
- Repossessing of products
- Team Building & Training
- Recovery Management
- Negotiation
- Vendor Management
- Allocation
- Wide Location Knowledge
- Collection Norms
Certification
Business Mail Communication
Languages
English
Hindi
Malayalam
Tamil
Technical Skills
- MS Office Suite (Excel, Word, PPT)
- Sales Force
- CRM
- Finnone
Hard Skills
- Leadership
- People Management
- Critical Thinking
- Problem Solving
- Strategic Planning
- Influence & Leading
- Stress Tolerance
- Communication
- Presentations Skills
Core Skills
- Collaboration
- Repossessing of products
- Team Building & Training
- Recovery Management
- Negotiation
- Vendor Management
- Allocation
- Wide Location Knowledge
- Collection Norms
Awards Activities
Best Performer - Retail Portfolio Management Group Q1, Q2 & Q3 in 2024 - 2025
Timeline
Agency Collection Supervisor
Axis Bank Ltd.
09.2024 - Current
Team Leader
Emerald Associates
11.2021 - 07.2024
Team Supervisor
HDBFS Ltd. (HDFC Bank)
04.2020 - 11.2021
Debt Recovery Agent (DRA) - undefined
Indian Institute of Banking & Finance: IBS
Office Automation - undefined
Keltron Information Technology Education (KITE)
Similar Profiles
Manjesh CManjesh C
Area Sales Manager at HDBFS Ltd.Area Sales Manager at HDBFS Ltd.
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Jignesh PatelJignesh Patel
Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)
MUNAWARALI KMUNAWARALI K
Managing Director at Romford Study AbroadManaging Director at Romford Study Abroad
VIVEK K.VVIVEK K.V
Head – Telesales & Operations at Nika Online Pvt. Ltd.Head – Telesales & Operations at Nika Online Pvt. Ltd.