Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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AJAY SAGAR

Delhi NCR

Summary

Proactive professional with international operations and customer service experience, now transitioning into sales-focused roles. Proven ability to manage teams, improve service quality, and engage customers effectively. Strong interpersonal skills, data-driven approach to process improvement, and a passion for meeting business targets

Overview

8
8
years of professional experience

Work History

Supervisor(Interim Team Lead)

Aramark
Halifax
09.2022 - 10.2025
  • Supervised daily operations across Tim Hortons, Starbucks, and the SUB Cafeteria.
  • Stepped up as Interim Team Lead, handling shift planning and issue resolution transferrable skills for team and client management in sales.
  • Prepared weekly staff schedules, monitored attendance, and coordinated shift coverage, greatly improving productivity.
  • Recorded and submitted attendance through the Kronos Workforce Management system with 99.5% accuracy.
  • Led a team of 10+ staff at multi-outlet food services, enhancing customer engagement and service quality.
  • Maintained vendor/supplier relationships for inventory; reduced discrepancy by 22%, contributing to operational efficiency.
  • Designed basic promotions, student discounts, and customer engagement initiatives that increased footfall by 15% during peak hours.
  • Supervised outlet operations independently during Manager absence to maintain seamless service with zero major escalations.
  • Aramark Canada provides food services and facilities management.

Trainee Engineer

SPML Infra Limited
01.2018 - 01.2020
  • Ensured on-site staff adhered to safety protocols and PPE guidelines.
  • Maintained daily work logs and communicated updates to senior supervisors.

Education

PG Diploma - Project Management

Canadore College
North Bay, Ontario, Canada
06-2022

PG Diploma - Logistics & Supply Chain Management

Canadore College
North Bay, Ontario, Canada
08-2021

B.Tech. - Mechanical Engineering

Visvesvaraya Technological University
Karnataka, India
01.2018

Skills

  • Operational Efficiency Enhancement
  • B2C/B2B Sales
  • Team Lead
  • Territory Management
  • Customer Engagement
  • Partner/Vendor Onboarding
  • Issue Resolution
  • Sales Target Achievement
  • Food Service & Safety Compliance
  • Client Relationship Management
  • Warehouse Operations
  • Market Analysis
  • Inventory Operations & Control
  • Communication & Negotiation
  • Process Improvement
  • MS Office Suite
  • Kronos
  • POS system
  • Collaboration & Coordination
  • Multitasking
  • Critical & Analytical Thinking
  • Problem-solving & Detail-oriented
  • Time Management

Personal Information

Date of Birth: 04/14/93

Languages

  • Hindi
  • English

Timeline

Supervisor(Interim Team Lead)

Aramark
09.2022 - 10.2025

Trainee Engineer

SPML Infra Limited
01.2018 - 01.2020

PG Diploma - Project Management

Canadore College

PG Diploma - Logistics & Supply Chain Management

Canadore College

B.Tech. - Mechanical Engineering

Visvesvaraya Technological University
AJAY SAGAR