AJAY SAGAR
Summary
Proactive professional with international operations and customer service experience, now transitioning into sales-focused roles. Proven ability to manage teams, improve service quality, and engage customers effectively. Strong interpersonal skills, data-driven approach to process improvement, and a passion for meeting business targets
Overview
3
3
years of professional experience
Work History
Supervisor(Interim Team Lead)
Aramark
Halifax
09.2022 - 10.2025
- Supervised daily operations across Tim Hortons, Starbucks, and the SUB Cafeteria.
- Stepped up as Interim Team Lead, handling shift planning and issue resolution transferrable skills for team and client management in sales.
- Prepared weekly staff schedules, monitored attendance, and coordinated shift coverage, greatly improving productivity.
- Recorded and submitted attendance through the Kronos Workforce Management system with 99.5% accuracy.
- Led a team of 10+ staff at multi-outlet food services, enhancing customer engagement and service quality.
- Maintained vendor/supplier relationships for inventory; reduced discrepancy by 22%, contributing to operational efficiency.
- Designed basic promotions, student discounts, and customer engagement initiatives that increased footfall by 15% during peak hours.
- Supervised outlet operations independently during Manager absence to maintain seamless service with zero major escalations.
- Aramark Canada provides food services and facilities management.
Trainee Engineer
SPML Infra Limited
01.2018 - 01.2020
- Ensured on-site staff adhered to safety protocols and PPE guidelines.
- Maintained daily work logs and communicated updates to senior supervisors.
Education
PG Diploma - Project Management
Canadore College
06-2022
PG Diploma - Logistics & Supply Chain Management
Canadore College
08-2021
B.Tech. - Mechanical Engineering
Visvesvaraya Technological University
1 2018
Skills
- Operational Efficiency Enhancement
- B2C/B2B Sales
- Team Lead
- Territory Management
- Customer Engagement
- Partner/Vendor Onboarding
- Issue Resolution
- Sales Target Achievement
- Food Service & Safety Compliance
- Client Relationship Management
- Warehouse Operations
- Market Analysis
- Inventory Operations & Control
- Communication & Negotiation
- Process Improvement
- MS Office Suite
- Kronos
- POS system
- Collaboration & Coordination
- Multitasking
- Critical & Analytical Thinking
- Problem-solving & Detail-oriented
- Time Management
Personal Information
Timeline
Supervisor(Interim Team Lead)
Aramark
09.2022 - 10.2025
Trainee Engineer
SPML Infra Limited
01.2018 - 01.2020
PG Diploma - Project Management
Canadore College
PG Diploma - Logistics & Supply Chain Management
Canadore College
B.Tech. - Mechanical Engineering
Visvesvaraya Technological University