Windows
Hi, I’m
Jitin Sipahimalani
Mumbai
Summary
I'm an innovative technology professional who takes pride in building complex solutions with basic technology, getting the most from a company's technology investment. I do my best work when I’m challenged and then left to figure out the solution on my own. A tenacious problem solver and researcher. I'm a fast learner, able to learn new software systems quickly and pass my knowledge on to others. I translate my natural love for learning into love for teaching, and helping others to learn.
Overview
21
years of professional experience
2
Certifications
1
Language
Work History
Unified CX Solutions
Technical Support Executive
05.2023 - Current
Job overview
- Providing technical support to customers of an Internet Service Provider in Canada
- Troubleshooting Cable Internet, DSL internet, Mobile, TV STB connectivity issues and solving billing related queries of customers.
Freelancer
Web Developer
01.2017 - 01.2022
Job overview
- Creating dynamic websites using Wordpress
- Search Engine Optimisation
- Creating Chatbots
- Undertaking projects involving updating and maintenance of existing websites
- Web graphics design and content.
Endurance International Group (Directi)
Technical Trainer and Quality Analyst
01.2016 - 01.2017
Job overview
- Going through the existing textual Knowledge Base (KB) and then scripting, making short training video screen-casts using Techsmith Camtasia screen recorder
- Created a YouTube channel and handled basic SEO
- Conducting technical training for new recruits and giving feedback.
Directi
Web Solutions Specialist
01.2013 - 01.2015
Job overview
- Assisting Resellerclub members in setting up domains and web hosting services
- Resolving domain’s DNS and web hosting related queries.
Tata Interactive Systems
Flash Integrator and Developer
01.2011 - 01.2012
Job overview
- Creating layouts in Flash CS3 using guidelines
- Implementing client change requests into existing flash based animations and XML.
Lionbridge Technologies
Flash Integrator
01.2009 - 01.2010
Job overview
- Creating layouts using Flash 8.0 as per the guidelines, creating log files in case of queries relating to the script
- Performing any changes /rework on the layout if required and reviewing the final lesson
- Underwent Action Script 2.0 and XML training and contributed in the web conversion of lessons
- Underwent Software Testing training for testing the converted web based lessons.
Datacomp Web Technologies (I) Pvt Ltd
Senior Technical Support Executive
01.2007 - 01.2008
Job overview
- Providing technical support to insurance agents for their CRM website
- Creating training material showing how to use the CRM website using tools like Microsoft Word, Adobe Captivate 3.
Wipro Spectramind
Technical Support Executive
01.2003 - 01.2005
Job overview
- Providing technical support to customers of an Internet Service Provider in America.
Education
Smt. Mithibai Motiram Kundnani College of Commerce & Economic (MMK)
Bachelor of Commerce
Skills
TechSmith Camtasiaundefined
Certification
Advanced Diploma in Computer Software, Systems Analysis and Applications, 2003
Personal Information
- Date of Birth: 09/10/81
- Marital Status: Unmarried
Software
Timeline
Technical Support Executive
Unified CX Solutions
05.2023 - Current
Web Developer
Freelancer
01.2017 - 01.2022
Technical Trainer and Quality Analyst
Endurance International Group (Directi)
01.2016 - 01.2017
Web Solutions Specialist
Directi
01.2013 - 01.2015
Flash Integrator and Developer
Tata Interactive Systems
01.2011 - 01.2012
Flash Integrator
Lionbridge Technologies
01.2009 - 01.2010
Senior Technical Support Executive
Datacomp Web Technologies (I) Pvt Ltd
01.2007 - 01.2008
Technical Support Executive
Wipro Spectramind
01.2003 - 01.2005
Smt. Mithibai Motiram Kundnani College of Commerce & Economic (MMK)
Bachelor of Commerce
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