Jitin Raj
Mumbai,MH
Summary
Driven and motivated Senior Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Sales Engineer
Uniphore Software Systems Private Limited
2022.08 - Current
- Collaborated with sales and engineering to meet and exceed revenue targets.
- Led many partner and customer enablement workshops and worked independently to map requirements to valid use cases that highlighted product capabilities.
- Onboarded multiple partners generating a steady pipeline of deals of TCV 30+ million USD
- Enhanced growth of India business by strategically onboarding key clients, particularly within Banking, Financial Services, and Insurance (BFSI) sector
- Extended support for multiple customer engagements in other territories of APAC region like Philippines, Australia
- Collaborated with product development teams to identify and address customer needs, leading to improved product offerings.
- Increased sales revenue by identifying new market opportunities and implementing targeted sales strategies.
- Optimized territory management by strategically allocating resources and prioritizing high-potential accounts for maximum impact.
- Delivered compelling product presentations and demonstrations to prospective clients, showcasing unique features and benefits.
- Developed strong client relationships for long-term business growth and customer satisfaction.
- Implemented innovative lead generation tactics which resulted in an expanded pipeline of potential customers & partners.
- Worked closely with internal departments such as finance, product, legal, and infosec to ensure smooth transactions for clients during the sales process and for drafting SOWs, RFIs & RFPs.
- Proposed technical solutions and developed prototypes that addressed customer requirements and generated sales.
- Facilitated functional and technical discovery sessions with team members, customers, potential customers and vendors.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Collaborating with cross-functional teams to deliver successful product implementations & onboarding of customer.
Associate Consultant/Manager
Teleperformance
2019.08 - Current
- Leading Speech & Text Analytics projects while delivering ROI benefits, driving process improvement & change management initiatives for clients
- Leading & managing team of 16 analysts and 4 Senior Analysts
- Creating & delivering presentations for Senior Executive Leadership (VPs, CEOs, CTOs etc.) & Clients
- Identifying automation and process improvement opportunities,
- Training & Mentoring new hires and the team, initiating data literacy & knowledge sharing initiatives within the team
- Driving high level of engagement with internal/external stakeholders
- Led various automation projects for internal & external clients
Project Consultant
Cvent
2018.09 - 2019.05
- Worked in Client Services department, functions involved project management whereby we were working with clients to plan their events, designing the website experience for different audience types, testing registration experience and providing end to end support till the project was complete
- Managed multiple projects/events for US based companies
Quality/Business Analyst
Rsystems International
2015.12 - 2017.08
- Worked as Business Analyst in Interactions Analytics, worked with Nexidia software
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Derived various key insights related to process improvement and compliance for multiple client projects, and helped generate ROI benefits for various Fortune 50 clients
- Implemented QA scorecards and was instrumental in QA automation for 2 major US & UK Telecom clients, automating 90% of the QA form and generating efficiency gains
Process Developer
2013.08 - 2015.10
- Genpact, Gurgaon, Haryana.
- Worked in Collections & Customer Service providing debt management solutions for energy poor customer's in UK.
- Handling escalation calls, call calibrations, call barging, auditing calls & providing feedback for team members & soft skills training.
- Enhanced process efficiency by identifying bottlenecks and implementing optimization strategies
Education
Post Graduate Diploma - Management, Marketing
IMT CDL
2016
Bachelor of Arts - English Literature
Delhi University
2011
Skills
- Speech & Text Analytics
- Project & Client management
- Problem-solving
- Territory Management
- Cost-benefit analysis
- Requirements Gathering
- Business Consulting & Process Mapping
- Sales Presentations & Proposal Development
- SOW, RFP & RFI development
- Technical consulting
- Consultative Sales Techniques
- Pre-sales support
- Technical document creation
Accomplishments
- Delivered 6% improvement in NPS scores and 30% improvement in sales close rates for a chat process with 400 plus FTEs for a web hosting client which generated additional revenue of up to 1.6 million Euros
- Winner of the TP Botathon India and Middle East event 2021, qualified for Global finals qualified from a list of 300 participants. Presented the Concept of conversational AI based chatbot to Global Senior Leadership team. Mentored participants in the Datathon Oct 2021 event
- Successfully led an RCA project related to High Call Abandon rate, for a UK based telecom client, helped reduce the abandon rate by 20%
- One of the leads who trained and mentored 15 teams from Operations, QA and Leadership on Interaction Analytics
- Managed multiple internal and external projects for EU and US clients, managed multiple english and french projects
Certification
- Green Belt Six Sigma
- COPC certified Lean Six Sigma
- Project Management, IBMI - Dec 2020
- Data Analytics, Internshala - Sep 2015
- Rapid Prototyping, Makers Asylum
- PMP Exam Prep Seminar, Joseph Phillips
- Management Consulting, Wisdom hatch
- DevOps Foundations, LinkedIn Learning
- Great Manager Certification, Great Manager Institute
- Using Power BI with Excel, LinkedIn Learning
Timeline
Senior Sales Engineer
Uniphore Software Systems Private Limited
2022.08 - Current
Associate Consultant/Manager
Teleperformance
2019.08 - Current
Project Consultant
Cvent
2018.09 - 2019.05
Quality/Business Analyst
Rsystems International
2015.12 - 2017.08
Process Developer
2013.08 - 2015.10
Post Graduate Diploma - Management, Marketing
IMT CDL
Bachelor of Arts - English Literature
Delhi University
- Green Belt Six Sigma
- COPC certified Lean Six Sigma
- Project Management, IBMI - Dec 2020
- Data Analytics, Internshala - Sep 2015
- Rapid Prototyping, Makers Asylum
- PMP Exam Prep Seminar, Joseph Phillips
- Management Consulting, Wisdom hatch
- DevOps Foundations, LinkedIn Learning
- Great Manager Certification, Great Manager Institute
- Using Power BI with Excel, LinkedIn Learning
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