Jitin A Moorpani
Ambernath, Thane
Summary
Partner success manager with expertise in optimizing customer onboarding processes and utilizing data analysis for actionable insights. Proven track record of conducting regular client check-ins to improve satisfaction and promptly resolve issues. Strong ability to enhance customer relationships and drive retention through strategic engagement. Demonstrated success in leveraging feedback to refine service offerings and exceed client expectations.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Partner success manager
ConnectWise LLP
Mumbai
07.2014 - Current
- Streamlined customer onboarding processes for seamless integrations with minimal disruptions.
- Collaborated across functions to refine customer satisfaction strategies effectively.
- Regularly conducted client check-ins to address concerns and collect valuable feedback.
- Analyzed customer data, identifying trends and recommending actionable solutions.
- Facilitated product demonstrations to highlight key features and benefits.
- Coordinated with support teams, ensuring prompt resolution of client issues.
System Administrator
eClerx Services PVT.LTD
Mumbai
06.2013 - 04.2014
- Managed server operations and maintenance for global client services company.
- Implemented security protocols to protect sensitive customer data and systems.
- Administered user accounts and permissions across various platforms and applications.
- Collaborated with cross-functional teams to improve system functionality and user experience.
Technical Trainer
ORION EDUTECH
Belgaum
01.2011 - 01.2012
- Created training materials for technical skills and software applications.
- Facilitated workshops to enhance employee knowledge and competency.
- Assessed training needs through participant surveys and feedback.
- Collaborated with subject matter experts to develop relevant course content.
- Delivered one-on-one coaching sessions to boost individual performance.
Education
Bachelor of Commerce -
Gogte, Karnataka University
Belgaum05-2012
Skills
- Customer relationship management
- Data analysis
- Product demonstrations
- Escalation management
- Success plans and QBRs/MBRs
- Strategic upselling and cross-selling
- Onboarding processes
- Project management
- Cross-functional collaboration
- Process improvement
Key Achievements
- Re-engagement program: boosted product adoption by 35% and CSAT by 23% through targeted mentoring and product usage playbook
- Risk & Retention: Retained 35% of high risk partner (<$8K MRR) via enablement, recovery plans and cross-function outreach
- Renewals and upsells: increased retention by 19% and renewals by 20% through customer lifecycle planning and success plans implementation
Certification
Essential Customer Success - Udemy
Courses completed
- A+, N+, Mcse all papers, Red hat Linux, CCNA, CCNP, VMware vSphere 5.1 and VMware 5.5, Citrix XenDesktop 7.1
Timeline
Partner success manager
ConnectWise LLP
07.2014 - Current
System Administrator
eClerx Services PVT.LTD
06.2013 - 04.2014
Technical Trainer
ORION EDUTECH
01.2011 - 01.2012
Bachelor of Commerce -
Gogte, Karnataka University