Summary
Overview
Work History
Education
Skills
Additional Highlights
Tools & Technologies
Timeline
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Nipun Jain

Karnal

Summary

Dynamic Solution Architect with 8+ years of experience in developing scalable, AI-driven enterprise products. Expertise in designing and deploying cloud-native voice and chatbot solutions, handling millions of daily users. Proven ability to lead cross-functional teams, optimize cloud infrastructure for performance and cost efficiency, and align technical execution with business strategy for high-value integrations.

Overview

9
9
years of professional experience

Work History

Backend & Cloud Lead | Solution Architect

Oriserve
Noida
08.2019 - Current
  • AI Chatbot (Orimon.ai) - Designed and led the development of a scalable, multi-tenant chatbot platform (ProductHunt 'Product of the Day'). Architected integrations, analytics, and a DIY builder. Later, contributed to retention and churn reduction strategies.
  • Enterprise Voice Agent Platform - Architected a low-latency voice AI product handling over 10 million calls per day for enterprise clients (VI, Bajaj Finserv). Built an end-to-end solution across LLM, TTS, STT, and telephony, while scaling infrastructure for high availability.
  • BI & Analytics Tool - Leading development of a centralized analytics platform for cross-product reporting, enabling custom dashboards and insights.
  • Cloud & Security Leadership - Directed team managing AWS infra, automation, and FinOps. Ensured ISO 27001/GDPR compliance, and created org-wide processes for incident/change management.
  • Productivity Initiatives - Drove adoption of AI development tools (Copilot, CodeRabbit), boosting engineering productivity by 20-30%.
  • Reduced AWS spend by 40% through architectural optimization & operational strategies.
  • Delivered 99.5% uptime across mission-critical systems.
  • Led and built enterprise-scale products, directly contributing to organizational revenue.
  • Successfully navigated and achieved security certifications and audits.

DevOps Engineer

HCL Technologies
Noida
02.2017 - 03.2019
  • Automated maintenance tasks to enhance database performance and efficiency.
  • Supported AWS and on-prem deployments, ensuring seamless integration.
  • Managed cloud infrastructure to uphold operational standards.
  • Implemented CI/CD pipelines to stabilize build and release cycles.
  • Achieved approximately 99% uptime through proactive monitoring and management.

Education

Bachelor of Technology (B.Tech) - Computer Science

Kurukshetra University (JMIT Radaur)
01.2016

Skills

  • Cloud: AWS/Azure
  • Infra: Terraform, Kubernetes
  • Backend: Nodejs
  • Database: MongoDB, ClickHouse, Redis
  • Integrations: CRMs(HubSpot, GoHighLevel, etc)
  • Integrations: Telephony(Plivo, Twilio, SIP based)
  • AI/ML: LLM(OpenAI, Claude, Gemini, AWS Bedrock, etc)
  • AI/ML: TTS(ElevenLabs, Azure, etc)
  • AI/ML: STT(Deepgram, Whisper, AWS Transcribe, Azure, etc)

Additional Highlights

  • Strong cross-functional leadership: built engineering teams & standardized processes.
  • Deep expertise in scaling infra, automation, telephony, and AI product solutioning.
  • Highly motivated, solution-oriented, punctual, and continuously learning.

Tools & Technologies

AWS, Azure, GCP, Node.js, MongoDB, Redis, APIs, SaaS, Telephony (Plivo, Twilio, Ozonetel, etc), LLMs (GPT, Gemini, OpenAI, Claude, Bedrock, etc), TTS (ElevenLabs, Azure), STT (Deepgram, Azure), Jenkins, Terraform, Kubernetes, Prometheus, Grafana, ELK, ClickHouse

Timeline

Backend & Cloud Lead | Solution Architect

Oriserve
08.2019 - Current

DevOps Engineer

HCL Technologies
02.2017 - 03.2019

Bachelor of Technology (B.Tech) - Computer Science

Kurukshetra University (JMIT Radaur)

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Nipun Jain